ACE Demonstrates Commitment to Client Service with New Claims Guidance Pack

ACE today announces the launch of its Claims Reporting Guidance pack, a collection of sector-specific briefing documents aimed at helping brokers and clients to both manage and prepare for claims should they arise.

The documents cover five insurance sectors providing bespoke guidelines and FAQs for each and are based on client feedback. The sectors covered are: Crime, Professional Liability, Financial Institutions Professional Liability, Employment Practices Liability, and Directors & Officers.

The guidelines are intended to provide clear direction as to the specific details, supporting material and general information that claimants should prepare to ensure a claim can be reviewed as quickly as possible. The accompanying FAQs section provides further clarification around the claims process and contract terminology.

"The ACE Claims Guidance package is our way of providing additional support to help clients in the claims process alongside our personal advice and guidance,” said Catherine Horton, Claims Relationship Manager, ACE. "When a situation requiring a claim arises, clients and brokers alike can find themselves faced with a daunting wall of process and detail. We recognise that our clients are looking to us to help them get their claim reviewed as quickly and accurately as possible. We believe our claims package will provide the practical help and information to do this.”

You can request a copy of the Claims Guidance pack by emailing aceuk@acegroup.com.

About ACE

ACE is well known for its experience and expertise in catering for medium to large clients worldwide. In the UK & Ireland ACE is structured into two core segments:

The Corporate Risk segment provides property, casualty, accident & health and other specialty insurance products. Target clients are broadly defined as those with turnovers of more than £5m and 50 plus staff with conventional insurance programme requirements.

The Major Risks segment provides property, casualty, accident & health and other specialty insurance products. Major Risks clients are broadly defined as companies with a turnover of greater than £500m and employing a full time global risk manager requiring non-conventional insurance programmes.

ACE UK & Ireland’s five regions are:

· Ireland (Dublin and Belfast) · Scotland (Glasgow) · The North (Leeds, Manchester, Newcastle)

· Midlands (Birmingham) · London and South East (London, Maidstone, Reading, Watford)

ACE European Group is part of the ACE Group, a global leader in insurance and reinsurance serving a diverse group of clients. Headed by ACE Limited (NYSE:ACE), a component of the S&P 500 stock index, the ACE Group conducts its business on a worldwide basis with operating subsidiaries in more than 50 countries. ACE’s core operating insurance companies – including ACE European Group Limited – hold financial strength ratings of AA- (Very Strong) from Standard & Poor’s and A+ (Superior) from A.M. Best.

Visit www.acegroup.com/uk