BMC Software Helps Drive ITIL® Innovation

BMC Software (NASDAQ:BMC) demonstrated its IT management leadership by participating in the latest changes to the IT Infrastructure Library® (ITIL), which is being showcased this week at itSMF Fusion 2011 in Washington, D.C.

Anthony Orr, director with BMC’s office of the CTO and member of the ITIL® authoring team, played a major role in developing the latest ITIL standards. Orr is the primary author of "The Introduction to the ITIL® Service Lifecycle,” one of the books on the new changes.

"Between the changes happening in the global business environment and those happening within IT, such as cloud computing and particularly SaaS, PaaS and IaaS adoption, ITIL standards have never been more important to ensuring IT is high-performing and responsive to customer needs,” said Orr. "Organizations that do not embrace ITIL concepts will likely find that project initiatives for service agility, such as cloud computing, will be higher risk endeavors and miss the opportunity to leverage and extend their current service management practices.”

ITIL is the most widely adopted approach for IT Service Management (ITSM) and provides a practical framework for identifying, planning, delivering and supporting IT services to the business. Amidst the most rapidly changing technology and business environment, the refinements in ITIL provide stability and a point of reference for IT to respond to demands placed on technology to address greater business needs. BMC’s Business Service Management (BSM) approach provides the ideal strategic management platform for leveraging guidance found in all releases of ITIL, which is evidenced by the company’s long history of ITIL-compliant products.

"ITIL initiatives must be justified with specific objectives linked to organizational strategic priorities and business value,” said Tapati Bandopadhyay, principal research analyst at Gartner. "Using a strategy map, the initiatives can be planned and managed in an efficient and effective manner, thereby enabling IT operations to leverage ITIL to continuously improve the IT services in terms of quality and business alignment.”

Among the key changes in ITIL 2011 is an important clarification regarding the differing nature of business and IT strategy and the role that strategy plays in supporting the business. BMC’s customers have endorsed this clarification to strengthen IT’s role as a key enabler of business innovation.

For example, in service operation, the value of incident pattern recognition and matching for effective problem management and resolution shows how software solutions, such as the BMC Remedy IT Service Management Suite, can underpin and automate much of the new ITIL guidance.

The emerging challenges in the control and optimization of cloud computing environments also receive new focus in the ITIL 2011 update. BMC’s approach and supporting solutions for the lifecycle management of cloud environments allow customers to unlock the benefits of cloud technology, while enjoying the peace of mind afforded through the automated enforcement of ITIL-aligned best practice.

Additional Information

• To help you better understand the changes in ITIL 2011, request your complimentary copy of BMC’s Best Practices Insights.
• To learn how to make ITIL part of your strategy, visit BMC’s ITIL Thought Leadership site.
• Follow @bmcsoftware on Twitter.
• Become a fan of BMC on Facebook.

Related Links

• www.bmc.com/itil
• www.bmc.com/itsm
• www.bmc.com/bsm

Business Runs on IT. IT Runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2011, BMC revenue was approximately $2.1 billion. Visit www.bmc.com for more information.

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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

IT Infrastructure Library® is a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC.