CUSTOMER SUCCESS: BMC Software Enables ICICI Prudential Life Insurance to Automate Business and Operational Processes

ICICI Prudential, a leading insurance company, is automating IT and business processes with BMC Software’s (NASDAQ: BMC) Control-M Workload Automation solution.

BMC is expanding its footprint in the Indian insurance sector, and its new relationship with ICICI Prudential Life is an example of how companies in the region are deriving benefits from BMC solutions, which help reduce costs and optimize availability – ultimately enabling clients to efficiently deliver their business services.

The BMC Control-M solution integrates the management of critical scheduling processes from a single point of control. Additionally, it eradicates errors in a simplified and automated fashion. This in turn results in significant time and cost saving for companies. The implementation of BMC Control-M has reduced the scheduled workload processing time in the range of 10 to 15 percent for ICICI Prudential Life.

BMC Control-M’s compatibility with diverse systems enables significant increases in productivity and cost savings, simultaneously mitigating risks and ensuring seamless service delivery in a heterogeneously distributed environment. The solution provides lower total cost of ownership, with features such as instant notifications for delays and errors. BMC Control-M’s unique easy-to-use self-service interface enables clients to have a single view of services provided to their business users.

"Our business depends on ‘on-time’ batch cycle completion,” said V.V. Balaji, executive vice president, Technology and Service Delivery at ICICI Prudential Life. "BMC Control-M is helping us optimize this process. It is aligned with our organizational objectives of reducing total cost of ownership and improving operational efficiency.”

The BMC Control-M solution is tightly integrated with the AS/400 systems for Life-Asia, an online, real-time life administration system for insurance products, which makes it easier for the operations team to manage scheduled jobs-processing, without the need to log on to production systems. The BMC Control-M solution also eliminates incidences of human error by automating reporting on batch job timelines and providing easy access to production systems. It is also making it easy to meet security and audit compliance requirements for global standards, such as SOX and ISO/IEC 27001.

Key performance indicators for any operations depend on efficiency, effectiveness, value addition and control of those processes. BMC Control-M has enabled ICICI Prudential Life to achieve those objectives and is in line with their larger plan to automate virtually all processes over a period of time. This will enable the company to provide its customers with the highest level of real-time service.

The BMC Control-M solution’s tight integration with emails and text messages ensures that all challenges are immediately identified and notifications are sent, thereby significantly enhancing batch processing.

"BMC Control-M allows users to integrate their service level agreement (SLA) benchmarks to scheduled workloads in a single window from both a business and technological perspective,” said James Russell, BMC’s area vice president of Mainframe Service Management Sales for Asia-Pacific. "This ensures that business users have a better view into their business processes and more control over delivery of their end-product whether that be delivery of a business service or meeting a service level agreement. With BMC Control-M, business users at ICICI Prudential Life are now equipped to have their tasks completed without the need for domain knowledge of scheduling tools, improving IT and business efficiencies that meet the rigorous needs of the dynamic and fast-moving insurance sector.”

Playing a key role in BMC’s Business Service Management (BSM) platform, BMC Control-M manages and runs workloads in physical, virtual and cloud environments with BMC’s Dynamic Workload Management features and workload policies that leverage virtual resources in private and public clouds as needed to complete workload processing and ensure SLAs are met. The BMC Control-M solution allows IT to dynamically manage workloads to match ever-changing business priorities. This ensures that business needs are met – regardless of how complex or unpredictable they may be.

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