CUSTOMER SUCCESS: One of the Largest Banks in the World Reaches Optimal Performance through Workload Automation with BMC Software

Cetelem, an expert in consumer credit and personal loans, is providing optimal service at reasonable costs with BMC Software’s (NASDAQ: BMC) Control-M Workload Automation suite.

Cetelem, employs 1,400 staff members as part of the BNP Paribas network, and has been ranked by Bloomberg and Forbes as the largest bank and company in the world by assets. With more than $3.1 trillion in revenues, Cetelem needed to adopt a workload automation platform to offer the highest standard of service. By standardizing on comprehensive, enterprise workload automation with BMC Software, Cetelem is seamlessly managing batch workloads across the entire Spanish bank, from a single point of control, and at significantly reduced cost to the business.

Cetelem faced the challenge of supporting transitioning and evolving technology to adopt a centralized model across all of its European operating subsidiaries. BMC’s Control-M Workload Automation solutions provided a scheduling approach for its burgeoning distributed environment. Previously, batch control was managed using a fragmented suite of mainframe-based tools, creating limited visibility into operations while wasting time and money. Manual processes made errors more common.

"One of the key business drivers for using the BMC Control-M Workload Automation suite is agility,” said Juan Carlos Martinez Ruiz, Operations Manager at Cetelem. "We can modify the batch processes with the guarantee that those changes will have no impact on our service; the quality level is maintained throughout. Another advantage is the simplicity and flexibility of operation. The easy-to-use graphical interface enables our team to define conditions and interpret the schedule — all in a single pane of glass.”

A key benefit of installing the BMC Control-M Workload Automation suite is that it enables the bank to take advantage of a range of capabilities required to manage traditional job scheduling, batch service management, and workload automation for the bank’s virtualized and forthcoming cloud-enabled environments. This lowered the total cost of ownership, increased flexibility, and delivered superior value to Cetelem from its enterprise workload automation.

The Cetelem IT team can now perform a range of tasks via a single graphical focal point of control, allowing the bank to better plan future changes to workload, as well as understand the potential impact of changes on IT and the business. Service level agreements (SLAs) can now be met with ease and assist expansion plans across to the rest of the organization.

"The BMC Control-M Workload Automation solution enabled Cetelem to simplify and automate the entire enterprise workload process — across both mainframe and distributed environments,” said Ruiz. "The technology addresses production scheduling from a single point of control, while also addressing the bank’s security, reliability, availability, and scalability requirements.”

"Cetelem approached us with issues that often take place in large organizations, and we were able to offer a complete set of solutions to address these issues face-on,” said Nick Glover, BMC’s vice president of EMEA Sales and Services for Mainframe Service Management. "In today’s environment, it is essential to increase IT efficiency while driving down costs and supporting a platform for virtualized and cloud-ready services.”

To read the full Cetelem case study, click here.

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