CUSTOMER WIN: Canadian North Airlines Chooses Remedyforce from BMC Software

Canadian North Airlines, a major provider of scheduled passenger and cargo services in Canada, has chosen to implement BMC Software’s (NASDAQ: BMC) highly efficient and cost effective SaaS-based help desk and IT systems support solution, Remedyforce Service Desk. BMC’s Remedyforce Service Desk solution is a modern and intelligent platform that is compliant with the IT Infrastructure Library® (ITIL) standards, making it capable of handling asset management, incident management and change requests for both hardware and software.

Canadian North has more than 500 employees. The airline uses distributed web-based applications for reservations, logistics, scheduling and coordination with other regional carriers. In a challenging environment, with requests coming from all directions, Canadian North was looking for a system that would effectively handle its service desk needs.

"We have used freeware to manage IT service in the past, but given the rapid growth of our business, a full implementation of the service desk was important. We needed a solution that would help us save costs while expanding,” said Lanre Omotayo, IT manager, Canadian North. "A SaaS-based solution provides significant cost savings in terms of infrastructure and is easy to implement, which is key for our progression. The freedom to access Remedyforce anytime, anywhere, from any device is very exciting; we can support remote users with consistent access, allowing for greater efficiency.”

The simplicity of the SaaS delivery model, coupled with the functionality and scalability of the BMC Remedyforce Service Desk platform, enables Canadian North to greatly enhance responsiveness with its customers and service network. With the BMC Remedyforce Service Desk solution, the consolidation and standardization of service desk operations is essential to the company’s ongoing service success. The incorporation of ITIL® best practices is also important as the company’s service desk operations continue to expand.

Fast growing companies like Canadian North rely on SaaS-based solutions to drive greater efficiency in their service desk and IT operations. Learn how the BMC Remedyforce Service Desk solution helps businesses meet their growing service desk and IT management needs at BMC Remedyforce Service Desk.

Additional Information

• Follow @bmcsoftware and @ITSM_Guy on Twitter
• Become a fan of BMC on Facebook

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2011, BMC revenue was approximately $2.2 billion. Visit www.bmc.com for more information.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2011 BMC Software, Inc.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

IT Infrastructure Library® is a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC.