Regulatory News:
Capgemini (Paris:CAP), one of the global leaders in consulting, IT
services and outsourcing, today announced the acquisition of the Order
to Cash (OTC) business from US-based Vengroff, Williams & Associates,
Inc. (and certain of its affiliates), a leader in the accounts
receivable collections market worldwide. This niche acquisition is in
line with Capgemini’s strategy to complement its footprint with selected
expertise. Run under the brand ‘VWA’, the Order to Cash business
delivers consistent financial performance in terms of both growth and
profitability, and will be accretive to the BPO and Group margin. The
acquisition – which fits in with Capgemini’s profitable growth strategy
- will enable Capgemini to build on its Finance and Accounting BPO
services through enhanced offerings in the Order to Cash (OTC) market
worldwide. Capgemini gains onshore OTC capabilities, mainly in the
United States, as well as process expertise. The acquisition brings over
300 VWA experts to Capgemini’s 12,000 skilled staff BPO organization.
Capgemini and VWA have already been partnering for over a year with
considerable success. The transaction is financed by the Capgemini
Group’s net cash and has just been finalized. In addition, Vengroff,
Williams & Associates, Inc. owns state of the art technology software1
which is already being integrated into Capgemini’s BPO service,
strengthening Capgemini’s platform-based solutions for comprehensive
Finance and Accounting outsourcing.
OTC BPO services can help clients reduce revenue leakage, accelerate the
cash-flow cycle and limit bad debt expense – outcomes that clients are
increasingly demanding. Revenue leakage from cash collections can
account for up to 5% in some firms. Capgemini will be ideally positioned
to address these needs and deliver best in class accounts receivable
functions to clients across the globe. The OTC and collections BPO
market size is expected to reach $31bn by 2012 and is growing by more
than 10% per annum according to NelsonHall, an industry-leading BPO
analyst firm.
F&A has been the main growth engine for Capgemini’s BPO business,
driving over 60% of its revenue last year. Capgemini is a recognized
leader in F&A BPO. Gartner positioned Capgemini in the Leaders Quadrant
for Comprehensive F&A BPO, Global2.
With over 300 experts, mainly based in the United States, VWA has eight
outsourcing delivery centers - two in the United States and six in
Europe: UK, Germany, France, Netherlands, Spain and Italy. VWA supports
global Fortune 100 and Mid-Market enterprises. It boasts world-class
credit analytics, cash application, and an impressive record in
collections, supported by leading dispute and deductions toolsets.
Capgemini also acquires a significant equity stake in the Vengroff,
Williams & Associates, Inc. subsidiary that owns the Webcollect O2CPro
software, with Vengroff, Williams & Associates, Inc. retaining a
majority equity stake in it. It is anticipated that this subsidiary will
continue to be run as an independent entity and that the software will
continue to be licensed to clients and other service providers.
Capgemini BPO has already integrated Webcollect O2CPro software into its
BPO F&A offering and has thus extended its software and services
platform-based BPO strategy that was developed through the earlier
acquisition of the IBX Procurement platform in 2010. This allows
Capgemini to deliver global, standardized services and faster time to
value for BPO clients, as well as offer new software-rich business
services.
Robert G. Williams, Chairman at Vengroff, Williams & Associates, Inc.,
who joins Capgemini as Head of the BPO Order to Cash service, commented, "We
are thrilled to join a global team which has a great reputation in the
market for Finance and Accounting BPO and which seems a perfect fit for
our business. Capgemini’s BPO business has global scale and reach,
together with great vision in BPO. This combined with our deep expertise
in OTC and collections should prove to be a winning combination.
Meanwhile, Vengroff, Williams & Associates, Inc. will continue to
develop its business, notably 3rd party
collections and specialty audit.”
Hubert Giraud, CEO Business Process Outsourcing at Capgemini, commented, "This
acquisition is a perfect next-step for our growth strategy. It will
further strengthen our global BPO offering through VWA’s domain
knowledge, on-shore center capabilities and US presence. Capgemini’s BPO
service is focused on delivering the best outcomes and real benefits to
our clients. VWA will bolster our offering in the Order to Cash arena,
giving more value for our existing clients and a strong new entry point
for new customers. Combined with VWA, Capgemini strengthens its position
as a leading player in this field.”
Note about the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused
with permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and
is not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About Capgemini
With more than 115,000 people in 40 countries, Capgemini is one of the
world's foremost providers of consulting, technology and outsourcing
services. The Group reported 2010 global revenues of EUR 8.7 billion.
Together with its clients, Capgemini creates and delivers business and
technology solutions that fit their needs and drive the results they
want. A deeply multicultural organization, Capgemini has developed its
own way of working, the Collaborative Business ExperienceTM,
and draws on Rightshore ®, its worldwide delivery
model.
Learn more about us at www.capgemini.com.
Rightshore® is a trademark belonging to
Capgemini
About Vengroff, Williams & Associates, Inc.
VWA is the global domain provider of order to cash business process
outsourcing for optimizing working capital. Founded in 1963, with over
$23 billion dollars under management and 3,000 global customers, VWA
strategically designs Order to Cash BPO solutions with an emphasis on
technology innovation and partnership to drive ROI across the entire
order to cash cycle, maximizing working capital.
Combining unequaled experience and comprehensive capabilities across a
number of vertical industries and business functions, VWA has extensive
industry expertise in Order to Cash outsourcing and provides a broad and
evolving spectrum of service offerings including O2C, starting with
credit, revenue cycle management, Deduction Management, Dispute
Management, 3rd party collections, Subrogation, Credit Risk Mitigation
Services and A/R technology solutions.
For more information, please visit www.vwainc.com
1 Webcollect O2CPro
2 Gartner, Inc.: "Magic Quadrant for Comprehensive Finance
and Accounting BPO, Global,” Cathy Tornbohm, 29 June 2011
