Comverse’s Unified Approach to Converged BSS Reduces Costs for Telcos, Research Firm Concludes

Comverse’s Business Support System (BSS) solution helps telecom operators reduce operational costs, provide higher levels of customer service and boost revenues, according to a recently published report by Nucleus Research.

Nucleus Research, an independent IT analyst firm that focuses on Return-on-Investment (ROI) research, conducted an analysis of the benefits available to telecommunications operators when using Comverse’s product-based BSS solutions. Nucleus identified seven key benefit areas, including lower software acquisition and support costs, lower integration efforts and risks, and greater revenues per user.

For instance, one operator indicated that by replacing existing separate systems for customer data management, data rating, and billing with Comverse ONE, annual support costs were predicted to be reduced to $1.2 million from $11.2 million. Another customer said, "We are now able to cross-sell a whole host of products to our postpaid users. We’ll probably increase our average annual revenue per user by about 5 percent.” Another said, "Because it’s easy to sell subscribers such a breadth of offerings, our average revenue per user is 40 percent higher than our rivals.”

Nucleus Research has published a customized ROI tool that enables operators considering a converged billing solution to build a business case and support their technology decision, by estimating the ROI, payback, and other key financial metrics of a potential deployment.

"By providing a single business support system for all customers and payment types, Comverse ONE enables telecommunications providers to reduce software and deployment costs while also increasing customer satisfaction,” said David O’Connell, senior analyst, Nucleus Research. "Comverse ONE can also accelerate time to market and revenue growth by making it easier to launch new products and services.”

A market first, the Comverse ONE Billing and Active Customer Management solution unifies sales, marketing, ordering, billing and customer management around a single data model to provide full convergence across any network, any service, any content and any payment type. By centralizing customer information, eliminating integration points, and delivering a single marketing-driven product catalog, the Comverse ONE solution enables operators to quickly introduce and monetize new services, while providing a consistent and interactive customer experience regardless of customer touchpoint. It turns BSS into a strategic asset allowing operators to profit from market opportunities faster than ever.

"The Nucleus Research report highlights how Comverse is uniquely qualified to help operators be successful in the converging telecommunications world,” said Gabriel Matsliach, President of Global Products and Operations at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management, and IP communications.

"By bridging IT and the network, including Comverse HUB Value-Added Services,” he said, "Comverse brings cost savings and operational synergies for greater business agility, comprehensive monetization and the fuel needed for exceptional growth even in today’s challenging market.”

At the upcoming Mobile World Congress meeting (Feb. 15 to 18) in Barcelona, visitors are invited to Hall 8 Booth B83 to experience the Comverse ONE solution and the wide range of Comverse demos. To schedule a meeting with Comverse, visitors are encouraged to make an online request.

About Comverse

Comverse is the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile Internet and mobile advertising; converged billing and active customer management; and IP communications. Comverse’s extensive customer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. The company’s innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (CMVT.PK). For more information, visit www.comverse.com.

All product and company names mentioned herein may be registered trademarks or trademarks of Comverse or the respective referenced company(s).

This release contains "forward-looking statements” under the Private Securities Litigation Reform Act of 1995 that involve risks and uncertainties. There can be no assurances that any forward-looking statements will be achieved. Important factors that could affect the statements contained herein include: changes in the demand for the company’s products; changes in capital spending among the company’s current and prospective customers; the risks associated with the sale of large, complex, high capacity systems and with new product introductions as well as the uncertainty of customer acceptance of these new or enhanced products from either the company or its competition; and risks associated with rapidly changing technology and the ability of the company to introduce new products on a timely and cost-effective basis. The company undertakes no commitment to update or revise forward-looking statements except as required by law.