ELOYALTY Achieves Advanced Data Center Architecture Specialization from Cisco

TeleTech Holdings, Inc. (NASDAQ:TTEC), one of the largest global providers of strategic and technology-enabled business process outsourcing solutions that drive commerce and lifetime customer value, announced today that eLoyalty LLC, a TeleTech Company, has achieved the Advanced Data Center Architecture Specialization from Cisco. This specialization recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, design and deploy comprehensive Cisco® Unified Data Center solutions.

The specialization provides role-based training in three essential areas: Unified Fabric for optimizing data and storage needs; Unified Computing for streamlining data center resources and uniting network, computational, storage and virtualization platforms; and Unified Network Services for advancing the way application delivery and security services are provided in the data center network or computing environment.

"This specialization is another important step in eLoyalty’s strategy to leverage the strength and capabilities of TeleTech to offer Cisco Contact Center solutions in the cloud,” said Steve Pollema, senior vice president and general manager of eLoyalty. "We offer innovative, flexible and scalable contact center solutions to our clients across the spectrum of delivery models - in the cloud, on premise or a hybrid of the two.”

"As a Cisco Advanced Data Center Architecture Specialized Partner, eLoyalty has made a significant investment in the training required to help customers accelerate their business growth, reduce the total cost of ownership, and extend the life of their current infrastructure by making the data center more efficient, agile and resilient,” said Ralph Nimergood, vice president of data center architecture for the worldwide partner department at Cisco.

The Cisco Resale Channel Program provides partners with the training required to build sales, design and technical talent and then validates their skills through a third-party audit.

ABOUT eLoyalty LLC

eLoyalty LLC, a wholly-owned subsidiary of TeleTech Holdings, Inc., is recognized industry-wide for 20 years of technical expertise in transforming customer management environments for a wide variety of multinational clients. eLoyalty has unparalleled experience and qualifications with on-premise multichannel contact center solutions, as well as virtual store and branch integration. Enterprises that require advanced voice and data technologies integrated with customer-focused business design turn to eLoyalty for consulting services, systems integration, application development, monitoring, and managed services. Drawing on relationships with industry leaders like Cisco Systems, eLoyalty blends their services with industry-leading hardware and software applications to deliver best-in-class solutions. For more information, visit eLoyalty on the web at www.eloyalty.com.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

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