Genpact Limited (NYSE: G), a leader in managing business processes,
today announced that it has been awarded a three year contract from Max
New York Life Insurance Company Ltd. Under this arrangement, Genpact
will provide Max New York Life with customer service related solutions
in select geographies, employing multiple regional languages and
sophisticated technology.
Max New York Life Insurance Co. Ltd. is a joint venture between Max
India Ltd., a leading multi business corporation, and New York Life, a
Fortune 100 company. The company is one of India’s leading private life
insurance companies and offers both individual and group life insurance
solutions.
"This is a significant relationship for us and we are delighted to
partner with a company that is focused on providing a best-in-class
service experience to its customers,” said Genpact Chief Operating
Officer ‘Tiger’ Tyagarajan. "We will bring our deep domain
experience in the Insurance industry, developed through serving large
global insurance companies over the last decade, as well as our Lean Six
Sigma expertise and culture that drives operational excellence. We will
work with Max New York Life Insurance on its journey to take these
insurance processes to 'global best in class,'” he added.
Genpact’s Insurance practice has 4000+ employees providing end to end
services across product development, new business and underwriting,
policy owner services, actuarial support, analytics, and finance and
accounting. The company also has a 400+ specialist staff in areas
including underwriting and analytics and over 1200 industry specific
certifications. Genpact’s Customer Services practice supports leading
global enterprises, including well-respected brands in the banking &
financial services, insurance, telecom, healthcare, automotive and
manufacturing industries.
"In our endeavor to provide best-in-class service to our customers, we
are happy to partner with an expert like Genpact. We believe that
Genpact’s global expertise in insurance and customer service will enable
us to deliver a high quality customer service experience, which we
envisage will be our strongest differentiator in this competitive
market,” said Rajit Mehta, Chief Operating Officer, Max New York
Like Insurance Company.
About Genpact
Genpact is a leader in managing business processes, offering a broad
portfolio of enterprise and industry-specific services. The company
manages over 3000 processes for more than 175 clients worldwide.
Putting process in the forefront, Genpact couples its deep process
knowledge and insights with focused IT capabilities, targeted analytics
and pragmatic reengineering to deliver comprehensive solutions for
clients. Lean and Six Sigma are ingrained in the company’s culture,
which views the management of business processes as a science. Genpact
has developed Smart Enterprise Processes (SEPSM), a
groundbreaking, rigorously scientific methodology for managing business
processes, which focuses on optimizing process effectiveness in addition
to efficiency to deliver superior business outcomes. Services are
seamlessly delivered from a global network of centers to meet a client’s
business objectives, cultural and language needs and cost reduction
goals. Learn more at www.genpact.com.
About Max New York Life Insurance Company
Max New York Life Insurance Co. Ltd. is a joint venture between Max
India Ltd., a leading multi business corporation and New York Life, a
Fortune 100 company. The company is one of India’s leading private life
insurance companies. Max New York Life is recognized for its claims
management processes by international re-insurance major - Swiss Re. The
Company offers both individual and group life insurance solutions. It
has established a multi-channel distribution network across India.
Through its wide network of highly competent life insurance agent
advisors and flexible product solutions, Max New York life is creating a
partnership for life with its customers in India. For more information,
please visit www.maxnewyorklife.com.
