Grow Revenues, Improve Profitability, & Increase Loyalty: Introducing Convergys’ ICOMS 9 Next Generation Solution for Cable, Broadband, & Satellite

Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced ICOMS 9, an enabling platform for next generation services. ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM, a solution that made its debut at TMForum Management World 2011.

As part of Convergys Smart Revenue Solutions, the ICOMS 9 next generation solution enables operators to easily configure new service offerings and leverage expanded marketing support to build a truly integrated service experience. The solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth. Using the ICOMS 9 solution from an experienced customer relationship provider allows operators to respond to market dynamics with flexibility across business models, such as business services and broadband monetization, to drive growth-enabling differentiation.

In addition to innovative and flexible marketing support, the solution will enable operators to adopt a complete customer-centric approach through personalization of services, offers, and customer experience. The solution also features service agnostic advanced rating and discounting with pre- and post-paid convergence enablement.

This functional, feature-rich solution is highly scalable and leverages a leading industry platform, which helps rationalize and consolidate BSS and drive improved performance and innovation. With standards-based SOA integration, ICOMS 9’s simplified enterprise architecture provides a highly adaptable platform to support flexible growth models of the future, while also providing an evolution path to consolidation and lower TCO.

"In our new world of unified communications, creating brand loyalty and driving revenue from personalized services by using real-time actionable intelligence are vital differentiators for building customer loyalty and improving profitability,” notes George Vonderhaar, General Manager, Global Cable & Satellite, Convergys. "Those operators that are able to offer personalized pricing, offers, and promotions, and cross product bundling of next generation digital services will have found a key to unlocking brand value and growing revenue.”

The Convergys solution can help drive the following benefits:

• Improved cost efficiencies through ease of enhanced product, pricing, and offer capabilities that provide flexibility in response to competitors and market dynamics.
• Improved customer-centric relationships and data architecture enabling opportunities to drive revenue growth through customer loyalty and service.
• Enables quad-play and beyond bundles of voice, video, data, and content, enabling new next generation digital services with real-time rating of pre- and post-paid services.
• Allows operators to offer real-time convergent wallet sharing, discounting, and personalization to enhance relationships, differentiate service, and grow revenues.
• Highly scalable billing support, allowing convergence into one system, with credit management support, reducing revenue leakage.
• Real-time policies to control usage, such as parental controls for TV, manage bandwidth, and ensure a superior service experience for customers. Policy management heads off customer problems by sending limit or upgrade notices.
• Enhanced CRM capabilities through integration with Convergys CRM, powered by Microsoft Dynamics.
• Integration capabilities enhanced with all key business process functions available through standards-based SOA web services.

Convergys Smart BSS Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so our clients can focus on building valuable relationships with their customers. Convergys supports seven of FORTUNE’s top 10 communications companies.

About Convergys:

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Supporting Resources:

Portfolio: Convergys Smart BSS Solutions and Convergys Smart Apps

Brochure: Convergys Smart BSS Solutions

Fact Sheet: Convergys Rating and Billing Manager

Blog: Customer and Revenue Management Come of Age

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Contacts:

Business & Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com

Trade & Social Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com