InfoVista Accelerates Proactive Troubleshooting Capabilities for Network and Service Operational Centers

InfoVista (Euronext IFV-FR0004031649) today announced Vista360™ 2.0, the newest version of its award-winning self-service performance management Web 2.0 application, which offers flexible and simplified management of operational and customer reporting for service providers and enterprises.

The Vista360 update enables users in network and IT service operations centers to pinpoint, analyze and collaborate in real time on network performance and service quality degradation, gain a high-level perspective of network utilization and return on investment, and improve operational troubleshooting on the entire service chain. Vista360 2.0 promotes collaboration both inside and outside of the NOC by enabling one-click sharing of any dashboard as well as access to the underlying performance information through external web-based applications. Personalized thresholds can be monitored remotely and accessed via smartphones using the included Vista360 iPhone app.

Key features in the Vista360 update include:

• Event-driven navigation, which facilitates troubleshooting based on performance events, such as deviation from normal
• Real-time capability for on-demand, ad-hoc metric collection down to one second granularity
• Context-based navigation, to quickly determine what service, what customer, what site, what network element or what link is demonstrating performance issues

Vista360 has been well-received and adopted by InfoVista’s customers including some of the world’s largest service providers, major enterprises, and customers leading their market such as Si.mobil.

"Vista360 helped us to improve collaboration between our network engineering and operations teams and accelerate troubleshooting of our mobile network infrastructure and services,” said Marjan Tusek, quality assurance manager at Si.mobil, the first private mobile operator in Slovenia and part of Telekom Austria Group. "Using this application, we were able to quickly design dedicated network performance dashboards for each of our mobile network domain specialists and for several users in the Network Operation Center. These team members are now able to easily modify the dashboards by themselves and access the data they need, whenever they need it.”

"InfoVista continues to provide the market with intuitive and innovative proactive service assurance solutions that enhance operational excellence,” said Manuel Stopnicki, chief technology officer at InfoVista. "One of the most exciting aspects of the Vista360 update is that it empowers users in the NOC/SOC to create ad-hoc reports that are real-time, actionable and relevant. This version of Vista360 is designed to support service providers and enterprises in improving cost of ownership and increasing customer satisfaction.”

Vista360 sits across any of InfoVista’s network, server, and application reporting solutions and leverages the company’s VistaFoundation® platform. Through easy-to-use drag-and-drop functionality, Vista360 permits users to freely and simply define a subset of data and determine how they wish to view it, putting reporting power in the hands of all levels of stakeholders.

About InfoVista

InfoVista enables managed service providers, mobile operators, broadband operators and enterprise IT organizations to ensure the availability and quality of the services they deliver at the lowest possible cost, empowering these organizations to successfully make the transformation from infrastructure providers to service providers. Our customers rely on InfoVista’s proven solutions for service and infrastructure performance management to successfully launch new and high performance services, foresee potential service issues before they impact end users, reduce customer churn, and invest appropriately. Sample customers include Bell Canada, Bharti, BNP Paribas, Cable & Wireless, Citigroup, Deutsche Telekom, KPN International, Microsoft, SFR, T-Mobile, Telefonica, Telstra and Wells Fargo. InfoVista is traded on the Euronext Paris (FR0004031649) and can be found online at www.infovista.com.