InfoVista Highlights Its New Solution for Unified Communications Assurance in the Cloud at Cisco Live London

InfoVista (Euronext IFV-FR0004031649), a global leader in service performance assurance, will highlight its new Unified Communications Assurance Solution at Cisco Live in London from January 31-February 3, 2011. The InfoVista solution extends performance management support for Cisco’s Hosted Collaboration Solution (HCS) and unified communications as a service (UCaaS), providing a complete set of capabilities for holistic monitoring across cloud infrastructure, services, and applications.

"As unified communications and collaboration solutions continue to grow into an essential aspect of enterprise communications, maintaining the quality of service for these business critical applications is vital,” said Peter Hall, Principal Analyst at research and consulting firm Ovum. "Performance management is an integral and ongoing part of this activity and it requires solutions that have the ability to optimize the monitoring of the complex physical and virtual infrastructure and unified communications and collaboration applications from both the service provider and the end-user perspective."

InfoVista’s proactive approach to service performance management in the unified communications and collaboration (UC&C) environment enables providers of managed, hosted, and cloud-based UC&C services to maintain UC&C quality and keep complex network applications—such as voice and video communications, integrated messaging, and presence—running smoothly.

InfoVista’s robust UC&C solution offers carrier-class, unified, and cross-silo performance management for the expanding multi-tenant UC&C services environment delivered by Cisco HCS. The InfoVista Communications Assurance Solution enables:

• Increased customer satisfaction and retention by providing a means to uphold SLA commitments and assure a quality user experience
• Increased operational efficiency via unified monitoring of the complex physical and virtual infrastructure and of UC&C application performance from an end-user perspective
• Greater understanding of service usage patterns in order to facilitate effective service growth, resource planning, and optimized CAPEX
• Two-way service quality impact analysis between the UC&C infrastructure and end user

"End-users expect access to communications and collaboration the moment they need it, regardless of where they are or what devices they are using. This makes the delivery of high-quality UC&C services critical,” said Vikas Trehan, Senior Vice President, Network Performance Management Business Line at InfoVista. "The support this solution brings to hosted and cloud-based UC&C services assures that services providers can be confident in their ability to continuously deliver a quality user experience.”

About InfoVista

InfoVista enables managed service providers, mobile operators, broadband operators and enterprise IT organizations to ensure the availability and quality of the services they deliver at the lowest possible cost, empowering these organizations to successfully make the transformation from infrastructure providers to service providers. Our customers rely on InfoVista’s proven solutions for service and infrastructure performance management to successfully launch new and high performance services, foresee potential service issues before they impact end users, reduce customer churn, and invest appropriately. Sample customers include Bell Canada, Bharti, BNP Paribas, Cable & Wireless, Citigroup, Deutsche Telekom, KPN International, Microsoft, SFR, SingTel, T-Mobile, Telefonica, Telstra, and Wells Fargo. InfoVista is traded on the Euronext Paris (FR0004031649) and can be found online at www.infovista.com.