Information for California Storm Victims and Evacuees

Health Net of California, Inc. is taking steps to help ensure that Health Net members who are victims and evacuees of the current California storms have access to prescriptions, critical Health Net information and services to help them cope with grief, loss, stress or trauma.

"Our thoughts are with those who have had to evacuate the safety and comfort of their homes, or whose homes have been seriously damaged,” said Steven Sell, president of Health Net of California. "We are reaching out to our Health Net members to be sure they retain the medical services and products they need to be well and stay well.”

Prescription Information

Health Net will approve a refill of prescription medications, if needed, for any Health Net member whose medicine was lost in the destruction or remained behind during the evacuation. For questions or assistance, affected Health Net members may call the Member Services telephone number on their Health Net identification card and pharmacists may call 888-865-6567.

Coping Assistance

Any Health Net member affected by current California storms may contact MHN, Health Net’s behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the devastation.

For the duration of the current storms and their immediate aftermath, Health Net members may contact MHN 24 hours a day, seven days a week at 800-227-1060.

Information for Health Care Providers

Health Net is taking steps to help ensure that health care providers in storm evacuation and other hard-hit areas are able to continue providing for Health Net members’ medical needs.

Health care providers who contract with Health Net may call 800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.

Other Important Issues

To date, Health Net has not been contacted by any of its contracting providers indicating they are not able to serve its members. Health Net continues monitoring the situation.

Depending on how the storm situation plays out, Health Net will make additional changes to its policies as needed to help ensure members have access to health care services. Health Net also is ensuring its policies comply with all local, state and federal executive orders or regulations.

About Health Net of California

Health Net of California, Inc., a subsidiary of Health Net, Inc. (NYSE:HNT), is one of the largest health plans in the state. Together with Health Net Life Insurance Company, it serves more than 2.2 million members statewide and contracts with more than 56,000 physicians, 300-plus hospitals and nearly 5,000 pharmacies, giving its members greater choice and more convenient access to care. Its commercial HMO and POS, Medicare and Medicaid lines of business have received the "Excellent” Accreditation status from the National Committee for Quality Assurance. For more information about Health Net, visit its Web site at http://www.healthnet.com/.