NW Natural Reports Record Earnings for 2009

Northwest Natural Gas Company, dba NW Natural (NYSE:NWN), today reported results of operations for the fourth quarter and full-year ended Dec. 31, 2009. Full-year 2009 results improved over 2008, with earnings per share of $2.83 on net income of $75.1 million, compared to earnings per share of $2.61 on net income of $69.5 million in 2008. For the fourth quarter, net income was $31.4 million, or $1.18 per share, compared to $33.2 million, or $1.25 per share, in 2008.

"2009 was a remarkable year from many perspectives,” said Gregg Kantor, NW Natural’s President and Chief Executive Officer. "In addition to record earnings, we continued to prepare the company for the future with a new labor agreement and a smaller workforce to better reflect today’s economic conditions. At the same time, we advanced our gas storage and pipeline projects, which will help us grow and diversify.”

Full Year (12 months) financial and operating highlights

Net income and earnings per share higher than 2008

For the 12-month period ending Dec. 31, 2009, earnings per share were a record $2.83 based on net income of $75.1 million, an 8 percent increase for both earnings per share and net income. Earnings per share in 2008 were $2.61 on net income of $69.5 million, with the increase in 2009 primarily due to gas commodity sharing benefits of $15.1 million, partially offset by higher pension, healthcare, incentive bonuses and severance costs.

In 2009, utility operations provided earnings per share of $2.48 on net income of $66.0 million, compared to earnings per share of $2.21 in 2008 on net income of $58.7 million, for a 12 percent increase. Gas storage contributed 34 cents per share on net income of $8.9 million, compared to earnings per share of 31 cents on net income of $8.4 million last year. Other non-utility activities in 2009 contributed net income of $0.2 million, or 1 cent per share, compared to earnings of 9 cents per share on net income of $2.4 million last year, which included the sale of a non-core asset in the second quarter of 2008.

Company completes agreement with union

NW Natural and the company’s union employees adopted a new, five-year contract in July 2009 that provides employees fair wages and benefits and the company with additional operational flexibility and cost controls. Recognizing a lower-growth environment early in the year, the company reduced positions in areas associated with adding new customers, among other changes. By early 2010, about 100 positions had been eliminated, mainly through attrition and a voluntary severance program.

Gill Ranch Storage, Palomar pipeline and Mist storage expansion updates

The Gill Ranch Storage facility received its Certificate of Public Convenience and Necessity permit from the California Public Utilities Commission during the fourth quarter. In early January, construction of the new underground natural gas storage facility in the Central Valley of California began, with a targeted in-service date by the end of the third quarter of 2010. Approximately 350 temporary jobs will be created locally in the Fresno area during the construction phase of the project. A targeted completion date of late third quarter 2010 will allow Gill Ranch Storage to begin operations for the 2010-11 heating season.

The 217-mile Palomar pipeline development project also remained active, with further regulatory and siting work performed during the year. The company is awaiting results from the Federal Energy Regulatory Commission on a draft environmental impact statement, as well as other required permit approvals.

Seismic survey testing was completed and engineering design was underway in the fourth quarter at NW Natural’s Mist storage field in northwest Oregon. The expansion is expected to add approximately 3-4 Bcf of storage and include additional compression and other pipeline work. The company expects to market capacity in the first half of 2010. Pending the results of this marketing effort, construction will commence on the Mist expansion in 2010 with a planned in-service date in late 2011.

Operational results for full-year

NW Natural’s total gas sales and transportation deliveries in 2009, excluding deliveries of gas stored for others, were 1.13 billion therms, compared to 1.26 billion therms in 2008, or 10 percent lower than last year, mainly due to warmer weather than the prior year and the effects of the economy on industrial customer usage. Utility margin increased by $19.4 million in 2009, mainly due to the company’s share of gas cost savings, and a regulatory adjustment for income taxes paid.

Sales to residential and commercial customers in 2009 were 668 million therms, compared to 694 million therms in 2008. The decline was primarily due to lower usage in the period resulting from 4 percent warmer weather than last year and customer conservation efforts. Residential and commercial margin was $299 million in the 2009 period, compared to $305 million in 2008, with the decrease primarily due to the impact of lower depreciation expense in rates. Margin includes the company’s decoupling and weatherization rate mechanisms in Oregon. The impact of the company’s weatherization mechanism in Oregon reduced margin by $15 million in both 2009 and 2008, while the decoupling mechanism added $11.6 million to margin in 2009, compared to an addition to margin of $4.9 million in 2008.

Gas sales to industrial customers in 2009 were 463 million therms, compared to 566 million therms in 2008, with the 18 percent reduction mainly due to the slowdown in the regional and national economy. Industrial margin for the period decreased 7 percent compared to 2008, with the decrease due to the lower volumes, as well as the impact of the lower depreciation expense, but margin losses were not as high as volume reductions because a percentage of industrial margins are based on fixed monthly charges, rather than based on volumes used.

Gas costs for the year were lower than costs embedded in rates. Under the company’s gas cost incentive sharing, these lower gas costs contributed $15.1 million to margin in 2009, compared to a loss of $5.5 million last year.

Depreciation expense

The Oregon and Washington utility commissions approved the company's updated depreciation study late in 2008, which authorized lower depreciation rates on utility plant in Oregon and Washington with a corresponding decrease to customer rates effective Jan. 1, 2009. The margin decrease from lower depreciation rates is recognized unevenly each quarter because it is tied to volume-based rates, but the decrease in expense occurs evenly during the year. The decrease in expense from lower depreciation rates was partially offset by increased expense related to higher utility plant balances from capital additions. On a full-year basis, the change in depreciation rates will have only a minimal impact on full-year earnings, but will cause quarterly differences in net income due to the timing of revenue and expense recognition.

Utility depreciation expense decreased $9.2 million in 2009, compared to 2008, due to the reduced depreciation rates approved by the Oregon and Washington utility commissions as discussed above.

Income tax expense

Income taxes increased $6.0 million in the 12 months ended Dec. 31, 2009, compared to 2008, primarily due to higher pre-tax income and a higher corporate income tax rate in Oregon.

Regulatory adjustment for taxes paid

Based on NW Natural’s regulated operations through Dec. 31, 2009, and including adjustments from prior tax years, the company recognized $5.9 million of incremental margin revenues, representing a difference of $5.5 million for federal and state income taxes paid in excess of taxes collected in rates for the 2009 tax year, plus accrued interest of $0.4 million. This indicated surcharge is primarily driven by the 2009 gains from gas cost savings.

Full-Year O&M costs impacted by higher results

Operations and maintenance costs for 2009 were $127.1 million, versus $113.4 million in 2008. The increase was primarily related to higher pension and healthcare expenses, higher incentive bonus accruals based on improved operating results, voluntary severance costs, and higher accruals for bad debt write-offs. These expenses were partially offset by colder-than-average weather and reductions in payroll expense due to workforce and other reductions. Bad debt expense as a percent of revenues remained well below 1 percent at 0.4 percent for the 12 months ended Dec. 31, 2009.

Cash flow and capital structure for 2009

According to NW Natural’s Senior Vice President and Chief Financial Officer David H. Anderson, "Our results for the year were outstanding, especially considering the difficult economic environment. Our overall financial position remains strong and our liquidity position was strengthened with the issuances of $125 million of long-term debt earlier this year, and the recent maturity extension of $40 million from May 2012 to May 2013, bringing our entire $250 million credit facility to a maturity date of May 2013. Despite the economic challenges we faced last year, we feel the company is in a strong financial position as we start 2010.”

Cash provided by operations in 2009 was $240.3 million, compared to $34.7 million in the same period in 2008. The higher cash flows reflect improved financial results, income tax benefits from a change in tax accounting method, customer refunds, other positive working capital changes, and commodity cost savings compared to last year. Cash used in investing activities in 2009 totaled $162.1 million, compared to $109.8 million in the same period of 2008, with the increase due mainly to developmental costs at the Gill Ranch Storage facility.

NW Natural’s capitalization at Dec. 31, 2009, reflected 47.2 percent common equity, 43.0 percent long-term debt, and 9.8 percent short-term debt. This compared to 45.3 percent common equity, 36.8 percent long-term debt, and 17.9 percent short-term debt at Dec. 31, 2008. Cash on hand at Dec. 31, 2009, was $8.4 million, compared to $6.9 million last year.

J.D. Power ranks NW Natural customer satisfaction among the best

For the sixth consecutive year, NW Natural has ranked in the top two in the West for overall customer satisfaction in the J.D. Power and Associates Gas Utility Residential Customer Satisfaction Study. The company posted the second highest score in the nation among more than 75 participating gas utilities.

Customer growth

Although NW Natural's utility customer growth continued to be affected by the slowdown in new construction and conversions, the rate of decline appears to have stabilized. At Dec. 31, 2009, the company had approximately 668,000 customers, with an annual growth rate of 0.8 percent over the prior 12 months, which compares to 0.7 percent at Sept. 30, 2009, and 1.6 percent at Dec. 31, 2008. The company is focused on capitalizing on the competitive advantages of natural gas, as well as future applications of gas with new technology to increase market share within its service areas.

Fourth quarter financial and operating highlights

Net income and earnings per share

In the three-month period ending Dec. 31, 2009, net income decreased 5 percent to $31.4 million from $33.2 million in the fourth quarter of 2008. Earnings per share were 6 percent lower at $1.18, compared to $1.25 per share in 2008’s same period. The lower income was the result of higher O&M costs, which included higher expenses for pension, health care, bonuses and other employee-related costs, including a severance charge for a voluntary workforce reduction.

Utility operations contributed net income of $29.4 million ($1.11 per share) in the quarter, compared to $31.3 million ($1.18 per share) in the fourth quarter of 2008. Gas storage contributed $1.9 million in the quarter (7 cents per share), compared to $1.6 million (6 cents per share) in 2008.

Operational results

NW Natural’s total gas sales and transportation deliveries in the fourth quarter of 2009, excluding deliveries of gas stored for others were 354 million therms, down 3 percent from 364 million therms delivered in 2008. The decrease in total deliveries primarily resulted from a decline in industrial use due to a slower economy in 2009 than in the prior year. Sales to residential and commercial customers in the quarter were 233 million therms, compared to 219 million therms in the fourth quarter of 2008, for a 6 percent increase in usage. The increased residential usage resulted from weather that was 4 percent colder than last year and 7 percent colder than average, and customer growth.

Total margin from utility operations was approximately $115 million in the quarter, up from $114 million last year, with the increase due to customer growth and colder weather mentioned earlier.

O&M for the fourth quarter

O&M expenses for the quarter were 13 percent higher due to higher costs for pensions, health care, bonuses, higher employee related costs, bad debt, and voluntary severance charges.

Oregon Supreme Court tax ruling

The company has been involved in litigation with the Oregon Department of Revenue (ODOR) over whether certain inventories held for resale should be taxed as personal property. In January 2010, the Oregon Supreme Court ruled unanimously in the company’s favor, holding that these inventories were exempt from property tax. The ODOR has requested an extension in which to file a motion for reconsideration in the case. Under the Supreme Court ruling, the company is entitled to a refund of approximately $5.0 million, plus accrued interest since the 2002-03 tax years. The company will recognize this gain contingency in 2010.

Guidance established for 2010

NW Natural initiates full-year 2010 earnings per share guidance will be in the range of $2.60 to $2.75. The company's earnings guidance assumes normal weather conditions, continued customer growth, and no significant changes in prevailing regulatory policies. The company's outlook does not include forecasts of future gains or losses that may occur from the company's commodity cost sharing mechanism in Oregon, since the company cannot predict future gas cost increases or decreases with reasonable certainty. The company continues to target a dividend payout ratio of 60 to 70 percent of earnings.

Dividend declaration

The board of directors of NW Natural declared a quarterly dividend of 41.5 cents a share on the company’s common stock. The dividends were paid Feb. 15, 2010, to shareholders of record on Jan. 29, 2010. The current indicated annual dividend rate is $1.66 per share.

Presentation of results

In addition to presenting results of operations and earnings amounts in total, NW Natural has expressed certain measures in this press release on an equivalent cents per share basis. These amounts reflect factors that directly impact the company's earnings. In calculating these financial measures, we allocate income tax expense based on the effective tax rate. NW Natural believes this per share information is useful because it enables readers to better understand the impact of these factors on its earnings.

Conference call arrangements

As previously reported, NW Natural will conduct a conference call and webcast starting at 6:30 a.m. Pacific Time (9:30 a.m. Eastern Time) on Feb. 26, 2010, to review the company's financial results of operations for the three and 12 months ended Dec. 31, 2009.

To hear the conference call live, dial 1-800-860-2442 from anywhere in the United States and 1-412-858-4600 from international points, including Canada. To access the recording, please call 1-877-344-7529 and enter the identification pass code (436163#). To hear the replay from international locations, please dial 1-412-317-0088.

To hear the conference by webcast, log on to NW Natural’s corporate website at www.nwnatural.com or through www.InvestorCalendar.com.

Forward-Looking Statements

This report, and other presentations made by NW Natural from time to time, may contain forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as "anticipates,” "intends,” "plans,” "seeks,” "believes,” "estimates,” "expects” and similar references to future periods. Examples of forward-looking statements include, but are not limited to, statements regarding the following: plans, objectives, goals, strategies, future events, estimated project expansion and completion dates, commodity costs, financial positions, customer growth, customer rates, depreciation rates, workforce levels or job creation, performance, regulatory actions, litigation, earnings expectations, expected dividend payout ratios, and other statements that are other than statements of historical facts.

Forward-looking statements are based on our current expectations and assumptions regarding our business, the economy and other future conditions. Because forward-looking statements relate to the future, they are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict. Our actual results may differ materially from those contemplated by the forward-looking statements. We caution you therefore against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. Important factors that could cause actual results to differ materially from those in the forward-looking statements are discussed by reference to the factors described in Part I, Item 1A "Risk Factors”, and Part II, Item 7 and Item 7A "Management’s Discussion and Analysis of Financial Condition and Results of Operations” and "Quantitative and Qualitative Disclosure about Market Risk” in the company’s most recent Annual Report on Form 10-K and quarterly reports filed thereafter.

Any forward-looking statement made by us in this report speaks only as of the date on which it is made. Factors or events that could cause our actual results to differ may emerge from time to time, and it is not possible for us to predict all of them. We undertake no obligation to publicly update any forward-looking statement, whether as a result of new information, future developments or otherwise, except as may be required by law.

All subsequent forward-looking statements, whether written or oral and whether made by or on behalf of the company, also are expressly qualified by these cautionary statements. Any forward-looking statement speaks only as of the date on which such statement is made, and the company undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date on which such statement is made or to reflect the occurrence of unanticipated events. New factors emerge from time to time and it is not possible for the company to predict all such factors, nor can it assess the impact of each such factor or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statements.

About NW Natural

NW Natural is headquartered in Portland, Ore., and serves about 668,000 residential and business customers in Oregon and southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. The company has approximately $2.4 billion in total assets, which includes about 16 Bcf of underground gas storage capacity the company has developed within its service territory at Mist, Ore. The company is also building a 20 Bcf underground gas storage facility in central California, is developing a 217-mile pipeline in Oregon to provide enhanced service and reliability, and is marketing expansion of the company’s Mist field by an additional 3-4 Bcf.

NORTHWEST NATURAL GAS COMPANY
Comparative Income Statement
(Consolidated - Unaudited)
		Three Months Ended
(Thousands, except per share amounts)		12/31/09				12/31/08				Change					% Change
Gross Operating Revenues		$	309,442			$	349,205			$	(39,763	)			(11	%)
Net Income		$	31,406			$	33,180			$	(1,774	)			(5	%)
Basic Average Shares of Common Stock Outstanding			26,520				26,477				43				0	%
Basic Earnings Per Share of Common Stock		$	1.18			$	1.25			$	(0.07	)			(6	%)
Diluted Earnings Per Share of Common Stock		$	1.18			$	1.25			$	(0.07	)			(6	%)
		Twelve Months Ended
(Thousands, except per share amounts)			12/31/09				12/31/08			Change					% Change
Gross Operating Revenues		$	1,012,711			$	1,037,855			$	(25,144	)			(2	%)
Net Income		$	75,122			$	69,525			$	5,597				8	%
Basic Average Shares of Common Stock Outstanding			26,511				26,438				73				0	%
Basic Earnings Per Share of Common Stock		$	2.83			$	2.63			$	0.20				8	%
Diluted Earnings Per Share of Common Stock		$	2.83			$	2.61			$	0.22				8	%

NORTHWEST NATURAL GAS COMPANY
Consolidated Balance Sheets (unaudited)					December 31,						December 31,
Thousands					2009						2008
Assets:
Plant and property:
	Utility plant				$	2,216,112					$	2,142,988
	Less accumulated depreciation					682,060						659,123
		Utility plant - net				1,534,052						1,483,865
	Non-utility property					146,622						74,506
	Less accumulated depreciation and amortization					10,540						9,314
		Non-utility property - net				136,082						65,192
		Total plant and property				1,670,134						1,549,057
Current assets:
	Cash and cash equivalents					8,432						6,916
	Restricted cash					35,543						4,118
	Accounts receivable					77,438						81,288
	Accrued unbilled revenue					71,230						102,688
	Allowance for uncollectible accounts					(3,125	)					(2,927	)
	Regulatory assets - current					29,954						147,319
	Fair value of non-trading derivatives					6,504						4,592
	Inventories:
		Gas				71,672						86,134
		Materials and supplies				9,285						9,933
	Income taxes receivable					-						20,811
	Prepayments and other current assets					21,302						20,098
		Total current assets				328,235						480,970
Investments, deferred charges and other assets:
	Regulatory assets - non-current					316,536						288,470
	Fair value of non-trading derivatives					843						146
	Other investments					67,365						53,231
	Restricted cash					-						901
	Other					16,139						5,377
		Total investments, deferred charges and other assets				400,883						348,125
		Total assets			$	2,399,252					$	2,378,152
Capitalization and liabilities:
Capitalization:
	Common stock				$	337,361					$	336,754
	Earnings invested in the business					328,712						296,005
	Accumulated other comprehensive income (loss)					(5,968	)					(4,386	)
		Total common stock equity				660,105						628,373
	Long-term debt					601,700						512,000
		Total capitalization				1,261,805						1,140,373
Current liabilities:
	Short-term debt					102,000						248,000
	Long-term debt due within one year					35,000						-
	Accounts payable					123,729						94,422
	Taxes accrued					21,037						12,455
	Interest accrued					5,435						2,785
	Regulatory liabilities - current					46,628						20,456
	Fair value of non-trading derivatives					19,643						136,735
	Other current and accrued liabilities					39,097						36,467
		Total current liabilities				392,569						551,320
Deferred credits and other liabilities:
	Deferred income taxes and investment tax credits					300,898						257,831
	Regulatory liabilities - non-current					248,622						228,157
	Pension and other postretirement benefit liabilities					127,687						138,229
	Fair value of non-trading derivatives					3,193						21,646
	Other					64,478						40,596
		Total deferred credits and other liabilities				744,878						686,459
		Total capitalization and liabilities			$	2,399,252					$	2,378,152

NORTHWEST NATURAL GAS COMPANY
Consolidated Statements of Cash Flows (unaudited)
Thousands (year ended December 31)					2009					2008
Operating activities:
	Net income				$	75,122				$	69,525
	Adjustments to reconcile net income to cash provided by operations:
		Depreciation and amortization				62,814					72,159
		Deferred income taxes and investment tax credits				36,775					50,192
		Undistributed gains from equity investments				(1,329	)				(667	)
		Deferred gas costs - net				36,819					(45,291	)
		Gain on sale of non-utility investments				(45	)				(1,737	)
		Income from life insurance investments				(3,416	)				(2,190	)
		Contributions to qualified defined benefit pension plans				(25,000	)				-
		Non-cash expenses related to qualified defined benefit pension plans				9,914					2,855
		Deferred environmental expenditures				(10,069	)				(8,179	)
		Settlement of interest rate hedge				(10,096	)				-
		Deferred regulatory costs and other				(15,029	)				(9,347	)
		Changes in working capital:
			Accounts receivable and accrued unbilled revenue - net			35,506					(36,493	)
			Inventories of gas, materials and supplies			15,110					(16,123	)
			Income taxes receivable			20,811					(20,811	)
			Prepayments and other current assets			(1,204	)				363
			Accounts payable			1,188					(24,540	)
			Accrued interest and taxes			11,232					(724	)
			Other current and accrued liabilities			1,232					5,729
		Cash provided by operating activities				240,335					34,721
Investing activities:
	Investment in utility plant					(91,201	)				(96,582	)
	Investment in non-utility property					(43,923	)				(7,416	)
	Proceeds from sale of non-utility investments					120					7,531
	Proceeds from life insurance					2,255					208
	Net proceeds (contributions) from non-utility equity investments					1,600					(7,450	)
	Restricted cash					(30,524	)				(5,006	)
	Other					(468	)				(1,110	)
		Cash used in investing activities				(162,141	)				(109,825	)
Financing activities:
	Common stock issued (purchased), net of expenses					(375	)				2,310
	Long-term debt issued					125,000					-
	Long-term debt retired					(300	)				(5,000	)
	Change in short-term debt - net					(158,851	)				117,751
	Cash dividend payments on common stock					(42,415	)				(40,178	)
	Other					263					1,030
		Cash provided by (used in) financing activities				(76,678	)				75,913
Increase in cash and cash equivalents						1,516					809
Cash and cash equivalents - beginning of period						6,916					6,107
Cash and cash equivalents - end of period					$	8,432				$	6,916
Supplemental disclosure of cash flow information:
		Interest paid			$	36,762				$	37,669
		Income taxes paid			$	10,000				$	12,300

NORTHWEST NATURAL GAS COMPANY
Financial Highlights
(Unaudited)
Fourth Quarter - 2009
		3 Months Ended														12 Months Ended
		December 31,														December 31,
(Thousands, except per share amounts)		2009					2008					% Change				2009					2008					% Change
Gross Operating Revenues		$	309,442				$	349,205				(11	%)			$	1,012,711				$	1,037,855				(2	%)
Cost of Sales			182,304					223,248				(18	%)				611,168					656,568				(7	%)
Revenue Taxes			7,435					8,286				(10	%)				24,656					25,072				(2	%)
Net Operating Revenues			119,703					117,671				2	%				376,887					356,215				6	%
Operating Expenses:
O&M			35,856					31,628				13	%				127,104					113,360				12	%
General Taxes			6,773					6,065				12	%				28,253					26,660				6	%
D&A			16,110					18,384				(12	%)				62,814					72,159				(13	%)
Total Operating Expenses			58,739					56,077				5	%				218,171					212,179				3	%
Income from Operations			60,964					61,594				(1	%)				158,716					144,036				10	%
Other Income and Expense - net			854					992				(14	%)				3,714					3,746				(1	%)
Interest Charges - net of amounts capitalized			10,589					9,927				7	%				40,637					37,579				8	%
Income before Income Taxes			51,229					52,659				(3	%)				121,793					110,203				11	%
Income Tax Expense			19,823					19,479				2	%				46,671					40,678				15	%
Net Income		$	31,406				$	33,180				(5	%)			$	75,122				$	69,525				8	%
Common Shares Outstanding:
Average for Period - basic			26,520					26,477									26,511					26,438
Average for Period - diluted			26,591					26,642									26,576					26,594
End of Period			26,533					26,501									26,533					26,501
Earnings per Share:
Basic		$	1.18				$	1.25								$	2.83				$	2.63
Diluted		$	1.18				$	1.25								$	2.83				$	2.61
Dividends Paid Per Share		$	0.415				$	0.395								$	1.60				$	1.52
Book Value Per Share - end of period		$	24.88				$	23.71								$	24.88				$	23.71
Market Closing Price - end of period		$	45.04				$	44.23								$	45.04				$	44.23
Balance Sheet Data - end of period:
Total Assets		$	2,399,252				$	2,378,152								$	2,399,252				$	2,378,152
Common Stock Equity		$	660,105				$	628,373								$	660,105				$	628,373
Long-Term Debt (including amounts due in one year)		$	636,700				$	512,000								$	636,700				$	512,000
Operating Statistics:
Total Customers - end of period			667,794					662,341									667,794					662,341
Gas Deliveries (therms)
Res. & Comm. Customers			232,751					219,032									668,460					694,318
Industrial Firm			10,662					12,543									39,447					47,340
Industrial Interruptible			17,023					21,049									72,525					87,484
Transportation			93,801					110,890									350,933					431,609
Total			354,237					363,514									1,131,365					1,260,751
Gas Revenues
Res. & Comm. Customers		$	268,721				$	299,945								$	848,541				$	865,783
Industrial Firm			10,193					13,736									41,407					46,579
Industrial Interruptible			12,775					18,757									62,116					68,978
Transportation			3,466					3,578									13,635					14,288
Regulatory adjustment for income taxes			2,114					375									5,884					1,760
Other Revenues			7,681					8,877									21,166					21,784
Total		$	304,950				$	345,268								$	992,749				$	1,019,172
Cost of Gas Sold		$	182,285				$	223,225								$	611,088				$	656,504
Revenue Taxes		$	7,435				$	8,286								$	24,656				$	25,072
Net Operating Revenues (Utility Margin)		$	115,230				$	113,757								$	357,005				$	337,596
Degree Days
Average (25-year average)			1,614					1,614									4,265					4,285
Actual			1,724					1,659									4,383					4,576
Colder (Warmer) than Average			7	%				3	%								3	%				7	%