specializing in Workforce Management solutions, introduces Timesquare®
On Demand, a new addition to its product line, dedicated to call centers
and based on SaaS. Timesquare® On Demand can be used for custom
workforce management. And, a first in Europe, HOLY-DIS can help midsize
companies outsource all their workforce management needs with a managed
Timesquare® On Demand: guaranteed performance, ROI after the first
Holy-Dis can provide team and workforce managers with a software suite
that is directly accessible from a Web browser, 24 hours a day, 7
days a week. Timesquare®
software can help analyze activity fluctuations, construct forecasting
models, determine team size to accurately match your needs, and
anticipate legal developments within the profession.
To date, this is the best compromise for call centers that want to
tailor expenses to capabilities while managing planning and reducing
under- and overstaffing periods. Call centers will benefit from
increased savings and improved organization together with the active
involvement of employees in corporate culture.
Holy-Dis guarantees the confidentiality of employee data used for
time, planning and task management. Hosting takes place in high-performance
data centers located in France.
Timesquare® On Demand
automatically integrates and communicates with other IS software
building blocks; the personalized database is returned at the end of the
A first in Europe: call centers can now outsource planning
Holy-Dis provides assistance in outsourcing services, primarily
to midsize (10-300 persons) call centers that do not always have access
to internal planning capabilities or are too small to recruit personnel
with the appropriate profile. We assume responsibility for planning
tasks at both the functional and technical level.
Designed as an outsourced planning service, outsourcing can be
used on an as-needed basis (sick leave, training, vacation, travel).
interactive nature of Timesquare®
On Demand guarantees fluid client/provider collaboration throughout the
planning period. And the modular hosted service provided by Holy-Dis
has the advantage of being suitable for any call center based on its
size and requirements, without the need to invest in the purchase of a
The original source-language text of this announcement is the official,
authoritative version. Translations are provided as an accommodation
only, and should be cross-referenced with the source-language text,
which is the only version of the text intended to have legal effect.