Wipro Technologies, the Global Consulting, System Integration and
Outsourcing business of Wipro Limited (NYSE:WIT), today announced that
Equaterra, independent sourcing advisors in more than 60 countries,
shows Wipro as a leader for client satisfaction in its detailed UK IT
service provider performance study. This annual report, recognised today
as the most extensive and representative 'perception study' on the
issues of Information and Communication Technology (ICT) sourcing,
evaluated more than 650 outsourcing contracts held by over 220 of the
UK’s top IT spending organisations. The study evaluated 25 service
providers on the basis of responses from the CIO, CFO of the client
organisations.
Wipro achieved 80% client satisfaction level amongst those surveyed, an
8% increase y-o-y, moving from 8th position last year to 1st place in 12
months. In addition, Wipro also ranked 1st on Pricing and Governance and
also achieved Top 3 status for Quality, Flexibility, Relationship
Management and Client Referrals.
"We are delighted by the results of this important UK market study,”
says Jeff Heenan Jalil, Head of Europe, Wipro Technologies. "We
appreciate the recognition our clients have awarded us. We will continue
to increase our investment in our people, building our industry
capabilities and in expanding our footprint into new geographies. These
results clearly demonstrate how an empowered team, with strong end-user
engagement, can make a difference within what remain tough economic
conditions.”
The study also confirmed Wipro’s strategic position in the UK market,
with a 72% score on the strategic relationship KPI highlighting Wipro’s
long-term commitment to the client relationship and end-user business
objectives. Wipro’s No. 1 ranking for pricing and governance sets the
foundation for Wipro to deliver more quickly the benefits of an
adaptable enterprise sourcing platform. The IT major’s continued
investment in consulting and technology services has also been awarded
with #1 satisfaction ranking in Infrastructure Management.
With 35 offices and 20 delivery centres spanning both Western and
Eastern Europe, Wipro provides consulting, System Integration and
outsourcing services to a broad client-base across multiple industries.
About EquaTerra
EquaTerra sourcing advisors help clients achieve sustainable value in
their IT and business processes. Our advisors average more than 20 years
of industry experience and have supported over 2000 transformation and
outsourcing projects across more than 60 countries. Located throughout
North America, Europe and Asia Pacific, we have deep functional
knowledge in Finance and Accounting, HR, IT, Procurement and other
critical business processes. EquaTerra helps clients achieve significant
cost savings and process improvement with internal transformation,
shared services and outsourcing solutions.
About Wipro Technologies
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first
PCMM Level 5 and SEI CMM Level 5 certified global IT services
organization. Wipro Technologies was recently assessed at Level 5 for
CMMI V 1.2 across offshore and onsite development centers. Wipro is one
of the largest product engineering and support service providers
worldwide. Wipro provides comprehensive research and development
services, IT solutions and services, including systems integration,
information systems outsourcing, package implementation, software
application management, and datacenter managed services to corporations
globally. In the Indian market, Wipro is a leader in providing IT
solutions and services for the corporate segment in India, offering system
integration, network integration, software solutions and IT services.
Wipro also has a strong presence in niche market segments of consumer
products and lighting. In the Asia-Pacific and Middle East markets,
Wipro provides IT solutions and services for global corporations.
Wipro's ADS' are listed on the New York Stock Exchange, and its equity
shares are listed in India on the Stock Exchange - Mumbai, and the
National Stock Exchange.
For more information, please visit our website at www.wipro.com
Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth
prospects are forward-looking statements, which involve a number of
risks, and uncertainties that could cause actual results to differ
materially from those in such forward-looking statements. The risks and
uncertainties relating to these statements include, but are not limited
to, risks and uncertainties regarding fluctuations in our earnings,
revenue and profits, our ability to generate and manage growth, intense
competition in IT services, our ability to maintain our cost advantage,
wage increases in India, our ability to attract and retain highly
skilled professionals, time and cost overruns on fixed-price, fixed-time
frame contracts, client concentration, restrictions on immigration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks, our ability to successfully complete and integrate potential
acquisitions, liability for damages on our service contracts, the
success of the companies in which we make strategic investments,
withdrawal of fiscal governmental incentives, political instability,
war, legal restrictions on raising capital or acquiring companies
outside India, unauthorized use of our intellectual property, and
general economic conditions affecting our business and industry.
Additional risks that could affect our future operating results are more
fully described in our filings with the United States Securities and
Exchange Commission. These filings are available at www.sec.gov.
We may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the
company’s filings with the Securities and Exchange Commission and our
reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us or on
our behalf.
