Aetna Reminds Members Affected by Southern California Wildfires Where to Call for Help

Aetna (NYSE: AET) is making it easier for members impacted by the wildfires burning in Southern California to refill prescriptions and access employee assistance and behavioral health programs. The company is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the fire-impacted counties of Los Angeles and Ventura, as well as Camp Pendleton in the San Diego area, where many people have been evacuated from their homes.

Aetna members who have been affected by the disaster and need help finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers:

• Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
• Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
• Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
• Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
• Aetna Dental: 1-877-238-6200
• For physicians who have questions: 1-800-MDAETNA (1-800-632-3862).

"Our deepest concern and sympathies go out to those impacted by the fast-burning fires in Southern California,” said Aetna Chairman and CEO Ronald A. Williams. "Our focus is on helping our members get the care they need, recognizing that many may have been evacuated from their homes and may not be able to use their usual pharmacies, physicians and hospitals.”

Aetna members in areas affected by the California wildfires may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by fire.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the fires, shelters and government resources.

Aetna's EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work.

Affected Aetna members can seek urgent or emergency care anywhere, as needed. Aetna is monitoring the impact of the fires on its network providers and working closely with its participating network providers, and will make further modifications to its policies as necessary to ensure members have access to care. Aetna will also adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.

Aetna encourages everyone to "disaster-proof” their health information, which should be readily accessible in times of disaster. Tips on how to protect your family’s health in the event of a natural disaster can be found at www.planforyourhealth.com/family.

Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 37.2 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

www.aetna.com