At first it put the figure at £2,353 – then lowered itI write to gauge your interest in a particularly egregious PPI case, which has been mishandled by Barclays
for over a year. A mis-selling claim about my Barclaycard was decided in my favour by Barclays in November of 2011, a fact which the bank failed to communicate to me until I chased it up some months later. Barclays offered £2,353 as settlement, which I accepted subject to claiming statutory interest covering the period between when it calculated the amount and making me the offer. I still hadn't received the money by November 2012, so informed them verbally, and in writing, that I would take court action. I made a subject access request under the Data Protection Act at that time, so that I could see how they had calculated the amount, to which they failed to respond within the statutory 40-day period. NB, LondonUnbeknown to you, some time after Barclaycard made you the £2,353 settlement offer, it went back to look at your accounts properly for the period of your claim (2001-2005) and found that it had rather over inflated the amount it owed to you and that, in fact, you are owed closer to £900. Quite why it made you an inflated offer, based on what it admits were generous assumptions, is not clear. It is also not clear why you were not told about the revised offer.Thankfully, since we became involved, Barclaycard has agreed to honour the original settlement figure, though it maintains the lower one is the accurate one.You wanted to then pursue the bank for the statutory 8% interest, which is usually paid on a PPI claim to cover the period from when each PPI payment was made, to when the bank pays you them back. However, if Barclaycard is correct, and its second lower offer is accurate, you are unlikely to get much joy pursuing this case through the Financial Ombudsman Service or through the courts, as both would be likely to rule that the lower payment (plus interest) was fair.We have asked Barclaycard to provide you with the paperwork that shows how it reached the £900 figure so that you can be sure that this is, in fact, accurate. If it is, or if any amount significantly lower than the original offer turns out to be correct, you would, of course, be wise to accept the £2,353.We welcome letters but cannot answer individually. Email us at firstname.lastname@example.org or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone numberPayment protection insuranceConsumer affairsConsumer rightsBanks and building societiesLisa Bachelorguardian.co.uk © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds
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