Chordiant Software, Inc. (Nasdaq:CHRD), the leading provider of Customer
Experience (Cx™) software and services, today
announced its inclusion for the fourth year in a row on Software
Magazine’s Software 500 ranking of the
world’s largest software and services
providers, now in its 26th year. Chordiant was ranked 186 this year, a
steady climb from 191 in 2007, 205 in 2006 and 221 in 2005.
"Our focus on making decision-based customer
interactions and the ‘next best action’
as profitable and compelling as possible is an increasingly powerful
story for companies in highly competitive markets,”
said Steven R. Springsteel, chairman, president and CEO of Chordiant
Software. "The business reality today is that
retaining customers is more critical than ever. Personalizing the
customer experience by providing agents with caller information, profile
history, and predictive analytics promotes customer satisfaction and
loyalty. As companies around the world have found, Chordiant delivers a
comprehensive solution for integrating successful customer interactions
into the very DNA of an organization.”
"The 2008 Software 500 results show that
revenue growth in the software and services industry was healthy, with
total Software 500 revenue of $451.8 billion worldwide for 2007
representing 14.7 percent growth from the previous year,”
says John P. Desmond, editor of Software Magazine and
Softwaremag.com "We have added over 100 new
companies to the list this year. We’re seeing
strong growth from more companies based outside the U.S., especially
from systems integration and outsourcing services firms based in India.”
"The Software 500 helps CIOs, senior IT
managers and IT staff researchers create the short list of business
partners,” Desmond says. "It
is a quick reference of vendor viability, and the online version to be
posted soon at www.Softwaremag.com
is searchable by category, making it what we call the online catalog to
enterprise software.”
The Software 500 is a revenue-based ranking of the world’s
largest software and services suppliers targeting medium to large
enterprises, their IT professionals, software developers and business
managers involved in software and services purchasing. The ranking is
based on total worldwide software and services revenue for 2007. This
includes revenues from software licenses, maintenance and support,
training and software-related services and consulting. Suppliers are not
ranked on their total corporate revenue, since many have other lines of
business, such as hardware. The financial information was gathered by a
survey prepared by King Content Co. and posted at www.Softwaremag.com,
as well as from public documents.
To learn more about Chordiant’s Customer
Experience solutions visit: http://www.chordiant.com.
About Digital Software Magazine, the Software Decision
Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has
been a brand name in the high-tech industry for 30 years.
Softwaremag.com, its Web counterpart, is the online catalog to
enterprise software and the home of the Software 500 ranking of the world’s
largest software and services companies, now in its 26th year. Software
Magazine and Softwaremag.com are owned and operated by King Content
Co.
About Chordiant Software, Inc.
Chordiant helps leading global brands with high-volume customer service
needs deliver the best possible customer experience. Unlike traditional
business applications, Chordiant Customer Experience (Cx) front-office
solutions blend multi-channel interaction management with predictive
desktop decisioning, enabling companies to capture and effectively
anticipate and respond to customer behavior in all channels, in
real-time. For global leaders in insurance/healthcare,
telecommunications and financial services, this deeper understanding
cultivates a lasting, one-to-one relationship that aligns the most
appropriate value proposition to each consumer. With Chordiant Cx
solutions, customer loyalty, operational productivity and profitability
reach new levels of return. For more information, visit http://www.chordiant.com.
Chordiant and the Chordiant logo are registered trademarks of
Chordiant Software, Inc. The Customer Experience Company and Cx are
trademarks of Chordiant Software, Inc. All other trademarks and
registered trademarks are the properties of their respective owners.