EDF still hasn't generated my energy bill

Energy supplier has taken over £650 out of my bank account since March, but when will I receive an official bill?My EDF account, which I opened in March, has been stuck in administration since then. This means I haven't had any bills, though EDF has taken more than £650 of my money via direct debit. I have provided meter readings on several occasions – but still no bill. EDF is taking £108 a month, which was the amount my previous supplier charged. All I want is a bill based on the rate I signed up for, not the rate EDF now wants to offer me. I want to pay that bill for the power I've used. I want my monthly payments reduced to a fair level based on actual usage and not just plucked from the sky. Worringly, I have also received three other bills for this address, all with different account numbers. I have a nine-month-old son so heating (and the cost of it) is important to me and my family, especially as winter approaches. SG, BournemouthEDF has had a number of problems over the past few months owing to the implementation of a new billing system that has led to a surge in customer complaints. Although this doesn't explain your issue, it has probably added to the company's failure to sort it out, as a significant number of these complaints were about customer service – or lack of it.EDF was quick to respond to your complaint once we got involved. It said that when you signed up to one of its tariffs in February this year, the details you registered were for a standard electricity meter, when in fact you have an Economy 10 meter. This meant you were on the wrong product for the type of meter you have and this caused problems when it came to generating a bill.As you point out, this explanation doesn't acknowledge any responsibility for failings in EDF's sign-up procedure; nor does it explain why the four different employees you spoke to over the past few months could not resolve the matter.That aside, EDF has now spoken to you and agreed it will bill you manually for the energy that you have used at the rate that you originally signed up for. The company has offered to pay you £115 by way of compensation, which you have accepted.It has also confirmed that there are no other accounts registered to your property, so it is unclear why you were receiving bills for other accounts at your address.We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number.Energy billsHousehold billsConsumer affairsConsumer rightsLisa Bachelorguardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds

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