Genpact (NYSE: G), a leader in the globalization of services and
technology and a pioneer in managing business processes for companies
around the world, today announced it has been positioned by Gartner,
Inc. in the Challengers quadrant of its ‘Magic Quadrant for Help Desk
Outsourcing, North America’1 report.
"Genpact is proud to be named in Gartner’s Magic Quadrant. We place
tremendous value on this report and view it as recognition of our
commitment to continually refining our help desk capabilities and meet
client needs,” said KNK Venkataraman, SVP & Business Leader, IT
Services, Genpact.
Genpact has more than 10 years of experience developing help desk
strategies specifically tailored to meet a client’s unique business
goals. Its expertise in Lean Six Sigma process effectiveness
methodologies maximizes the efficiency of help desk operations in order
to reduce costs and deliver business impact to clients.
"We believe this report serves as a valuable analysis for companies
exploring an IT help desk services partner, and we are delighted that
both Gartner, and our clients, recognize our capabilities,” said Perry
Santia, SVP, Global ITO Business Development, Genpact.
The Help Desk Magic Quadrant is a proprietary research tool developed by
Gartner to evaluate companies on completeness of vision and ability to
execute. This report is designed to help corporations identify and
evaluate outsourcing external service providers (ESPs) for help desk
services. To be considered for the Magic Quadrant, each applicant
submitted a formal presentation to Gartner analysts highlighting their
help desk capabilities and plans for strategic growth. The selection
committee then reviewed customer feedback, which accounts for 70% of the
score, highlighting each candidate’s performance in customer experience,
marketing execution, operations, client innovation, overall viability,
strategy, business model and sales strategy.
1 Gartner "Magic Quadrant for Help Desk Outsourcing, North
America" by Richard T. Matlus, William Maurer, March 4, 2009.
About Genpact
Genpact is a leader in the globalization of services and technology and
a pioneer in managing business processes for companies around the world.
The Company combines process expertise, information technology and
analytical capabilities with operational insight and experience in
diverse industries to provide a wide range of services using its global
delivery platform. Genpact helps companies improve the ways in which
they do business by applying Six Sigma and Lean principles plus
technology to continuously improve their business processes. Genpact
operates service delivery centers in India, China, Hungary, Mexico,
Morocco, the Philippines, Poland, the Netherlands, Romania, Spain,
Guatemala and the United States. For more information, visit: www.genpact.com
About the Magic Quadrant
The Magic Quadrant is copyrighted 4 March 2009 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical representation
of a marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and
is not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
