Genpact Named Top 10 Global Outsourcer in Black Book 2009 Annual Survey

Genpact (NYSE:G), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced that it has been ranked among the Top 10 on the Black Book of Outsourcing's prestigious 2009 "50 Best Managed Global Outsourcing Vendors" list, as announced in The Wall Street Journal. This is the second consecutive year Genpact has been recognized as one of the top 10 outsourcers in the world.

Genpact placed in the highest ten percent of all firms judged in each survey area: C-Level Commitment, Human Capital Performance, Corporate Direction, Leadership Impact and new for this year, Accountability, Trust and Transparency. Rankings are based strictly on responses from client surveys.

For eight weeks each spring, Brown-Wilson Group – which authors The Black Book of Outsourcing (Wiley Publishers) – surveys outsourcing users and C-level officers to gain a buy-side decision maker perspective on the global services industry. After a stringent external auditing process, the client experience responses of nearly 24,000 buyer executives determined the 2009 Black Book of Outsourcing rankings.

Developed in 2004, its annual study is recognized as a key independent industry standard for customer satisfaction in the global services industry. Over half of the responses are gathered from CXO-level and governance respondents.

These top performance suppliers emerge through ranking the fifty highest among 4,839 global outsourcing suppliers of various service lines and locations, based on the collective client experience of nearly 24,000 user respondents in 2009. 1,671 suppliers from 45 countries, who received at least ten verifiable client ballots, were qualified for the 2009 Black Book 50. Vendors can not influence or opt out of the balloting process.

According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of Outsourcing, "Genpact ranked among the top suppliers due to its continuous focus on client satisfaction in outsourcing services, and its ability to successfully engage and manage outsourcing relationships as recognized by its clients."

"We are honored to be ranked among top 10 best managed global outsourcers in the Black Book Ranking, which represents an important measure of our success – client feedback. As we continually help our clients find new and innovative ways to stay competitive in the midst of a challenging economic environment, we’re delighted to know that the Brown-Wilson Group recognizes our commitment to delivering best-in-class business process management services to companies around the world,” said Genpact President and CEO Pramod Bhasin.

ABOUT GENPACT

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes. Genpact operates service delivery centers in China, Guatemala, Hungary, India, Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania, South Africa, Spain and the United States. For more information, see our website at: www.genpact.com.

ABOUT BROWN-WILSON GROUP

Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing / sourcing initiatives. Brown-Wilson Group, based in Clearwater, FL, USA, (a Data Monitor Company) measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

BLACK BOOK 50 METHODOLOGY

The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 7, 2009. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0=deal breaking dissatisfaction and 10=overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.