Genpact Ranked Top Procurement Outsourcing Provider in Black Book 2009 Annual Survey

Genpact (NYSE:G), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced that it has been named the leader in full service end-to-end procurement outsourcing by the Brown-Wilson Group’s 2009 ranking also known as the Black Book of Outsourcing. This marks the third consecutive year that Genpact has been recognized as the top Procurement BPO provider.

The Black Book ranking is based on surveys of more than 2,800 senior procurement supply chain professionals who are asked to evaluate their vendor relationships based on 18 key performance indicators. Genpact’s top place ranking was based upon a number of factors including highest marks in the areas of Vendor Overall Preference, Innovation, Training, Breadth of Offerings, Delivery Excellence, Reliability, Support, Customer Care and others.

"We’re extremely pleased by this recognition of our ongoing commitment to deliver best in class procurement services,” said Navanit Samaiyar, Genpact Senior Vice President, Procurement and Supply Chain Services. "At Genpact, we work closely with global clients to continuously enhance their procurement processes in order to maximize value and ensure the highest-possible quality in service delivery. This ranking reflects their positive response to that effort and we sincerely appreciate this recognition.”

"Procurement outsourcing continues to be one of the fastest growing sectors of the outsourcing market. The companies included on this year’s Black Book ranking are the leaders in helping global corporations derive maximum value from this critically important aspect of their business,” said Doug Brown, Managing Partner of the Brown-Wilson Group. "Genpact’s top position in this category for the third consecutive year is a reflection of not only the value its clients place in its commitment to innovation, but also its dedication to serving their evolving needs.”

Genpact’s Sourcing and Procurement practice delivers end-to-end procurement outsourcing solutions, enabled by its deep domain experience, best-in-class technology and strategic partnerships. With over 3,000 procurement experts, Genpact works with global companies to provide comprehensive services that include spend analysis, sourcing and category management, planning and issue of purchase order, compliance, material receipt and accounts payable.

Developed in 2004, the annual Black Book of Outsourcing study recognizes excellence among global service providers that demonstrate leadership and outstanding performance in the areas of C-Level Commitment, Corporate Direction, Leadership Impact and Human Capital Development. The Black Book ranking is recognized as a key independent industry standard for customer satisfaction in the global services industry. In compiling the ranking, the Brown-Wilson Group surveyed over 300,000 global outsourcing users collected from various sources.

About Genpact

Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact helps companies improve the ways in which they do business by applying Six Sigma and Lean principles plus technology to continuously improve their business processes. Genpact operates service delivery centers in China, Guatemala, Hungary, India, Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania, South Africa, Spain and the United States. For more information, see our website at: www.genpact.com.

About Brown-Wilson Group

Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

Black Book 50 Methodology

The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users world-wide and available at www.theblackbookofoutsourcing.com. In March, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organizations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 7, 2009. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0=deal breaking dissatisfaction and 10=overwhelming exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.