Sixt car hire didn't supply a child seat

I paid for a child seat with my Sixt car hire. None was available – and nor was my refundI booked a hire car online from Sixt on 31 July for three days during our family holiday in Pembrokeshire, requesting a small car with a child seat for my two-year-old daughter. The next day I was phoned by Days Rental in Haverfordwest, the local agent for Sixt, from which I would be collecting the car. They said they did not have a child seat and had informed Sixt, so it was out of their hands. Worried that the car hire would now be useless, I emailed Sixt for advice. It replied that I had agreed to the terms and conditions – that child car seats were subject to availability – when I booked.After mulling over the problem I decided that as my daughter is quite tall she could sit on a booster seat and use an adult seatbelt. I purchased these to take on holiday, but later realised that I had paid an additional £18.61 for a child car seat when booking car hire, which Sixt had never refunded. I emailed Sixt and was told the refund would take 7-10 days.The holiday came and went; the friendly man at Days in Haverfordwest told me he had reminded Sixt that no child seat was provided, so they should have refunded me. This money has never been returned: £18.61 may be a trifling amount to them, but to me it is a significant part of my weekly budget. JB, Twickenham, MiddlesexAs we come to the end of summer, complains about car hire are flooding into our inbox.However, Sixt behaved far better for us than for you, stating that it "completely agreed" with you and quickly processed a refund on its system, which you have now received. It apologised for the delay and said it would commit to "review and improve our handling in this area".By way of apology, Sixt also delivered a Peppa Pig push-along car for your daughter.We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Brignall & King, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone numberMotoringConsumer affairsConsumer rightsMark Kingguardian.co.uk © 2011 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds

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