Arbitron Inc. (NYSE: ARB) announced today that Steven M. Smith has been
appointed executive vice president, Survey Operations, reporting to
Steve Morris, chairman, president and chief executive officer, Arbitron
Inc.
Mr. Smith, who will be based at the Arbitron Research and Technology
Center in Columbia, Md., succeeds Claire Kummer, who is taking on the
new position of executive vice president and chief quality officer.
Mr. Smith will be responsible for all of Arbitron’s
survey operations for both the Portable People Meter and diary-based
radio ratings services, including accountability for successfully
completing the roll out of the Portable People Meter to the top 50
markets.
Mr. Smith will direct the Arbitron teams that recruit consumers to
participate in surveys, deliver PPMs and diaries to survey respondents,
motivate these respondents to fulfill their commitment to the Arbitron
survey process and tabulate the media and marketing information provided
by 1.5 million plus survey participants annually.
Mr. Smith will be charged with the development of new operating
processes and systems to deliver more precise representation of the key
demographics in PPM and diary samples. He will also enhance the company’s
ability to measure small markets, niche media audiences and new audio
sources, including the Internet and satellite.
As executive vice president, Survey Operations, Mr. Smith will oversee
more than 800 employees.
From 2003 to 2006, Mr. Smith was the executive vice president, North
American Operations for Information Resources, Inc., a global, market
research firm serving the consumer goods industry. In that position, he
directed the teams that gathered and analyzed point-of-sale data from
over 35,000 retailers and a standing panel of 70,000 consumers. His
organization also presented findings to retailers’
marketing research teams to guide product development, launch,
promotions, and decision-making. He joined Information Resources as
senior vice President for operations in 2002.
In 2006, Mr. Smith became chief operating officer of Flexi-Mat
Corporation, a national designer, manufacturer and importer of pet
products in Plainfield, Ill.
Mr. Smith graduated from Golden Gate University in San Francisco with a
Master of Business Administration degree for Management. He also
graduated from the U.S. Air Force Academy with a Bachelor of Science
degree in General Engineering and International Affairs.
About Arbitron
Arbitron Inc. (NYSE: ARB) is a media and marketing research firm serving
the media – radio, television, cable, online
radio and out-of-home – as well as advertisers
and advertising agencies in the United States. Arbitron’s
core businesses are measuring network and local market radio audiences
across the United States; surveying the retail, media and product
patterns of local market consumers; and providing application software
used for analyzing media audience and marketing information data. The
company has developed the Portable People Meter, a new technology for
media and marketing research.
Through its Scarborough Research joint venture with The Nielsen Company,
Arbitron provides additional media and marketing research services to
the broadcast television, newspaper and online industries.
Arbitron’s marketing and business units are
supported by a world-renowned research and technology organization
located in Columbia, Maryland. Arbitron’s
executive offices are located in New York City.
Portable People MeterTM and PPMTM
are marks of Arbitron Inc.