ST. LOUIS, and MOSCOW, Jan. 23 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), and Svyazintek, the IT competence center of Svyazinvest, Russia's largest wireline telecommunications provider, announced today that following the successful completion of Phase I of the Billing Transformation Program (BTP) Amdocs was awarded a contract to start the implementation of Phase II of the project. Under the BTP, a unified billing system is to be rolled out across the companies held by Svyazinvest, including the seven regional telecom operators (MRKs) and the international/domestic long-distance communications operator, Rostelecom (RTK).
In 2006 Amdocs will implement and deploy a system based on the Amdocs 6 product portfolio, including Amdocs Billing, Amdocs Ordering and Amdocs Partner Manager, to improve customer service and loyalty in a growing and competitive Russian telecom market. Center Telecom has been chosen as the first MRK to implement the Amdocs system.
The new system will help Svyazinvest's MRKs to move closer to achieving an integrated customer management (ICM) strategy. The ICM strategy aligns technology and business processes around the customer, as well as enables the operators to introduce new voice and advanced data services -- such as broadband and Internet Protocol Television (IPTV) -- quickly and cost- effectively. Next generation services and cross-product service bundles are also seen as a way to boost revenues from consumers and businesses.
"We are sure that an advanced modern billing system will enable our companies to realize their competitive advantages. It will also allow Svyazinvest to reach our goal of rapidly offering new services and improving customer service across Russia, while retaining our market position as the leading wireline provider in the country. At the same time, replacing the multiple billing systems with one will allow us to save costs and streamline our operations," said Valeriy Yashin, General Director of Svyazinvest.
"It is essential for Svyazinvest to adopt an ICM strategy and place its customers at the center of the company's operations," said Eli Gelman, Executive Vice President, Amdocs Management Limited. "Russia's vast geographic reach makes it more difficult for carriers to offer a single, consistent experience to its customers across the country. By implementing ICM, Svyazinvest and its subsidiaries can overcome the difficulties and can focus on offering new services and promotions and provide an intentional customer experience, further differentiating itself in the Russian marketplace."
OAO Svyazinvest comprises 7 mega-regional companies: OAO CenterTelecom, OAO North-West Telecom, OAO VolgaTelecom, OAO South Telecommunications Company, OAO Uralsvyazinform, OAO Sibirtelecom, OAO Dalsvyaz, the national ILD and DLD telecom provider OAO Rostelecom, 4 telecom operators not involved in the merger and industry design institute Giprosvyaz. Svayzinvest companies are licensed to provide local, long-distance and international telecommunication services, as well as data transmission, Internet access, ISDN, wireless subscriber access and GSM, NMT-450, AMPS and DAMPS-standard mobile communication. The holding employs a workforce of 325,000.
For more information, please view http://eng.svyazinvest.ru/.
Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.039 billion in fiscal 2005, Amdocs employs about 12,000 IT professionals and serves customers in more than 50 countries around the world.
For more information, visit Amdocs at http://www.amdocs.com/.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about its customers' projects . Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 28, 2005.
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