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UPS (NYSE:UPS) today announced new enhancements to the e-commerce
solutions used by Yahoo! Small Business merchants to make international
shipping and item returns easier for their customers.
The online enhancements now available include:
International Forms – To make it easier for Merchants Solutions
customers to complete required forms for international orders online
during order processing.
Paperless Invoices – To give Yahoo! merchants the option to
submit commercial invoices electronically, expediting custom clearance
while reducing the potential for international holds as well as saving
ink and paper.
Returns – To help Yahoo! merchants simplify the returns process
for their customers by providing UPS returns labels or requesting
Residential/Commercial Address Classification – To ensure
accurate shipping charges for customers and increase customer
"With the help of UPS, we now provide small businesses with an even
broader set of innovative shipping and tracking tools to improve their
productivity and customer satisfaction worldwide,” said Kevin Krim, vice
president of product and strategy, Yahoo! Small Business.
"Our premier technologies combined with UPS’s renowned reliability
enable online retailers of all sizes to provide the type of service and
solutions that consumers expect from ‘big’ online retailers,” said
Jordan Colletta, vice president of customer technology marketing at UPS.
Yahoo! Small Business merchants have access to UPS OnLine®
Tools in Yahoo!’s order management system. Those tools include:
Shipping – To process shipments and print labels.
Tracking – To allow package tracking by both merchants and
Rates and Service Selection – To allow Yahoo! merchants
real-time access to UPS shipping rates for their customers.
Time in Transit – To compare the speed of different UPS
Address Validation – To ensure that shipping addresses are
correct at the time of order and to reduce costly delayed and returned
In addition, high volume Yahoo! merchants have access to
and export processing with UPS WorldShip®, eliminating address key entry
and allowing merchants to easily download customer orders. WorldShip is
full-featured, Windows-based shipping software designed for customers
with high-volume shipping needs. With more than 550,000 installations
worldwide, WorldShip is one of the most widely deployed transportation
software applications in the world.
In addition to the integration for Yahoo! Small Business merchants, UPS
Tracking, Rates & Service and Time in Transit Tools are available for
general business and individual use within the Yahoo! Small Business
Shipping Center at http://smallbusiness.yahoo.com.
UPS (NYSE: UPS) is the world's largest package delivery company and a
global leader in supply chain and freight services. With more than a
century of experience in transportation and logistics, UPS is a leading
global trade expert equipped with a broad portfolio of solutions.
Headquartered in Atlanta, Ga., UPS serves more than 200 countries and
territories worldwide. The company can be found on the Web at UPS.com.
To get UPS news direct, visit pressroom.ups.com/RSS.