Customer Service Showdown: How Netflix and Sirius XM Handle Cancellations

While browsing through my YouTube subscriptions the other day, like so many digital media consumers, I ran across a thought-provoking video from Hank Green on the popular Vlogbrothers channel. It made me think about the difference between Netflix (NASDAQ: NFLX) and Sirius XM Satellite Radio (NASDAQ: SIRI), though he didn't mention either of these companies.Hank's point was that companies that offer subscription services should make it simple for customers to cancel the service and perhaps come back later. As polar opposites on the spectrum of cancellation ease, my thoughts immediately jumped to media-streaming veterans Sirius XM and Netflix.Let's start with a user-friendly way to do things.Continue readingWeiter zum vollständigen Artikel bei MotleyFool Weiter zum vollständigen Artikel bei MotleyFool