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14.09.2018 22:55
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OmbudService for Life & Health Insurance reports on their achievements

DRUCKEN

TORONTO, Sept. 14, 2018 /CNW/ - Canada's OmbudService for Life & Health Insurance (OLHI) held its annual general meeting on September 13, 2018 and released its annual report for 2017/18, reporting on their achievements.

Highlights:

  • OLHI acquired two new accomplished Boar Members
  • Public contacts increased by 18%, exceeding 103,000
  • Positive results from the completion of OLHI's Third Independent Review

OLHI introduced 2 new Board members at their AGM. Following the retirement of Messieurs Yves Rabeau and Bruce Cran, OLHI welcomed; Mr Geoff Plant, a former British Columbia Attorney General, who has also served as Chair of the Canada West Foundation and Miss Louise Shiller from Montreal, served as Senior Advisor, Rights and Responsibilities at Concordia University.

With the opening of a new office in Edmonton, OLHI is now starting phase 2 of their Western expansion plan. OLHI's focus will be to ensure that more consumers in Western Canada are aware of their services.

For fiscal 2017/18, OLHI received 2,636 complaints. Disability, life and employee healthcare & dental, together, made up over 85% of all product complaints. Web visits rose by 19% over last year, reaching over 100,000 visitors.

"Our members are being more diligent of advising their consumers with complaints of our services," said Brigitte Kent, Acting Executive Director. "It is nice to see that most of our referrals are now coming from our members companies."

Looking ahead, OLHI will make the western expansion a priority for the coming year. Additionally, OLHI has completed its third Independent Review and will share the results in the fall of 2018.

For more detail on OLHI's operations, including case studies and statistics, the full 2017/18 Annual Report is available at http://olhi.ca/news-publications/annual-report/.

About the OmbudService for Life & Health Insurance
The OmbudService for Life & Health Insurance (OLHI) is Canada's only independent complaint resolution service for consumers of Canadian life and health insurance. Canadians trust us to review their insurance complaints about life, disability, employee health benefits, travel, and insurance investment products such as annuities and segregated funds. OLHI's free bilingual services are available to any consumer whose insurance company is an OLHI member – and, currently, 99% of Canadian life and health insurers are. OLHI also offers general information online about life and health insurance. To ensure impartiality, OLHI's operations are overseen by the Canadian Council of Insurance Regulators (CCIR). For more information, visit www.olhi.ca.

SOURCE OmbudService for Life & Health Insurance

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