Quiq Appoints Channel Veteran Karen Bowman to Drive Technology Solutions Distributor Ecosystem Expansion

Agentic AI for CX Innovator Doubles Down on Partner-led Growth as Demand Accelerates Among B2C Brands for Trustworthy AI Agents and Seamless Customer Engagement Solutions

BOZEMAN, Mont., Sept. 16, 2025 /PRNewswire/ -- Quiq, the leader in enterprise-grade agentic AI for CX innovation, today announced the appointment of Karen Bowman as its new Senior Director of Channel Development. In her new role, Bowman will spearhead the expansion of Quiq's partner ecosystem, focusing on building a strong foundation for long-term growth with Technology Solutions Distributors (TSDs) and Trusted Advisors (TAs). This move signals Quiq's reinforced commitment to the channel as a critical driver for scaling its AI-powered customer experience solutions.

"Our initial success with key TSDs demonstrated the immense value the channel offers for driving a scalable business," said Quiq VP of Strategic Alliances Michael Hartsog. "We knew we needed to go full force into the TSD space with a channel chief who has the relationships and experience to scale fast. Karen was the dream candidate, and we're thrilled to bring her highly respected expertise to the helm of our channel strategy."

Bowman joins Quiq with over two decades of experience in sales, leadership, and partnerships, having played pivotal roles in major technology shifts at companies like Microsoft, Cisco, Five9, and UJET. Her expertise in driving go-to-market strategies and cultivating partner ecosystems will be instrumental in supporting Quiq's growth and enabling partners to deliver transformative, goal-oriented AI agents, paired with the company's best-in-class Digital Engagement Center for human agents, to their enterprise clients.

"We see incredible value in the channel. These are the professionals enterprises are relying on to guide them through the confusing and crowded AI agent marketplace," said Bowman. "My goal is to position Quiq as the channel's trusted advisor, helping facilitate more value for partners and their customers. Quiq goes well beyond just AI agents for Customer Service. We provide AI agents for every stage of the customer journey – driving engagement, revenue, and loyalty – making us an ideal partner for enterprises looking to transform their entire CX strategy – not just automate the Contact Center."

Quiq's agentic AI platform enables enterprises to optimize CX outcomes by enabling seamless, AI-powered customer interactions across voice, email, and digital messaging channels, including web chat, SMS, Apple Messages for Business, and WhatsApp, among others. The purpose-built for CX platform provides the control and customization of a "build" approach, with the expert assistance, security, and scalability of a "buy" solution. When it comes time to deploy an AI agent, Quiq is unique in its deep relationships with all the digital platforms consumers prefer today due to its rich history in asynchronous messaging. Its Digital Engagement Center has been supporting human agents on these channels for nearly a decade, and now ensures seamless journeys across channels and escalations from AI to human agents.

Visit https://quiq.com/partners/ for more information on Quiq's Partner Alliance Program, or contact our Partner Alliances team directly here: https://quiq.com/partner-demo.

About Quiq
Quiq delivers enterprise-grade agentic AI for CX solutions purpose-built to transform experiences throughout the customer journey. With AI agents for voice, email, and messaging, and a Digital Engagement Center for human agents that enables seamless escalations, Quiq helps consumer brands improve operational efficiency, drive revenue, and elevate customer satisfaction. The company is backed by a leadership team and engineers with deep CX and AI expertise, which comes through in its products, especially AI Studio – a complete AI lifecycle management platform. Every AI agent is built, tested, and managed in AI Studio, empowering our customers to retain full control over and visibility into their AI solutions. Trusted by leading brands like Spirit Airlines, Accor Hotels, Brinks Home Security, and Bob's Discount Furniture, Quiq is reimagining the future of CX with AI. Learn more at https://quiq.com/.

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SOURCE QUIQ, INC.