Pia Names David Schwartz CEO Amid Strong Growth and Market Expansion

TAMPA, Fla., June 25, 2025 /PRNewswire/ -- Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announced David Schwartz has been appointed the company's new chief executive officer. Schwartz, who joined Pia earlier this year as the general manager and chairman of the Growth Advisor Committee, brings deep leadership experience in SaaS, managed services, and AI automation to the role.

Following a comprehensive global search, Pia's board selected Schwartz to lead the company's next chapter of growth. In his time with Pia, he has been spearheading strategic growth initiatives, strengthening go-to-market execution, and scaling operations.

Schwartz's extensive background in the MSP ecosystem, combined with his pragmatic leadership approach, positions him well to guide Pia's mission of delivering high-impact automation solutions that address real-world MSP challenges. He is known for fostering collaboration and transparency across organizations, an approach that aligns closely with Pia's culture and the work of its internal committees. Under his leadership, Pia will continue to prioritize open communication, teamwork, and cross-functional problem-solving.

"I'm honored to take on this role and excited to build on the great work already happening at Pia," said Schwartz. "What drew me to this company is the clarity of purpose; Pia's solutions are designed to solve meaningful, everyday challenges for MSPs. As we move forward, my focus will be on continuing to foster an environment where our people can thrive, innovate, and deliver even greater value for our customers."

"This is a pivotal moment for Pia," added Christian Pacheco, Pia's founder and major shareholder. "David's leadership style, deep understanding of our market, and ability to drive both strategy and execution are exactly what we need as we scale to the next level. The entire team is energized about what's ahead with David at the helm and our leadership team is 100% behind him."

Schwartz previously served as CEO of Wireless Watchdogs. He led the company through significant growth and a successful acquisition by Dataprise, where he also held multiple leadership roles. At Pia, he has already been instrumental in aligning product, sales, marketing, and customer success to accelerate the adoption and retention of its AI-driven solutions.

About Pia
Pia specializes in transforming the help desk experience for managed services providers (MSPs) with its AI-powered automation platform, Pia aiDesk. The platform leverages advanced technologies such as artificial intelligence, machine learning, and natural language processing to automate and streamline the most common help desk tickets, significantly increasing efficiency and reducing costs. To learn more about how MSPs can experience the future of help desk management with Pia aiDesk – where AI meets operational excellence, delivering consistency, scalability, and customer satisfaction across every interaction – visit https://pia.ai/.

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SOURCE Pia