Interplay Learning Launches Interactive In-the-Field Guides to Support Technicians in Real-Time and Help Boost First-Time Fix Rates

AUSTIN, Texas, June 3, 2025 /PRNewswire/ -- Interplay Learning, the leading provider of immersive training for the skilled trades, today announced the launch of its new In-the-Field Guides – mobile-optimized, interactive resources designed to support maintenance technicians at the exact moment they need it most: in the field.

Purpose-built for real-world troubleshooting, these step-by-step digital guides deliver just-in-time instruction and reinforcement on key repair and diagnostic tasks. With an intuitive, mobile-first design, technicians can easily access the guidance they need while on the job, without halting their workflow or waiting for support from a supervisor.

The initial launch focuses on high-demand repair scenarios in the multi-family industry, with training on critical equipment such as electric and gas water heaters, electric ranges, dishwashers, refrigerators, washers and dryers and heat pump systems. These are among the most common systems technicians encounter in the field and are often associated with service calls that demand quick, confident action. Additional scenarios, including mini split systems, will be added soon to expand support even further.

Each In-the-Field Guide offers a structured yet interactive experience that walks technicians through identifying system components, locating parts, and taking accurate measurements. At each stage, short knowledge checks are integrated to keep technicians engaged and to reinforce proper decision-making. Most importantly, the guides are fully optimized for mobile devices, making them easy to reference during live troubleshooting without returning to the shop or a training room.

By embedding these tools into the technician's daily workflow, companies can expect meaningful improvements in performance and consistency. Teams can be better equipped to improve first-time fix rates and reduce downtime. The guides help reinforce standardized troubleshooting processes across the team while also boosting technician confidence and reducing the need for callbacks or outsourcing.

"When something breaks, techs don't need to pause and search for answers. They need guidance in the moment," said Doug Donovan, CEO and founder of Interplay Learning. "In-the-Field Guides bring that support right to the jobsite, providing step-by-step help and adapting in real time based on what the technician sees and selects. It's a smarter way to fix issues faster, with more consistency and confidence."

The launch of In-the-Field Guides is a major step in Interplay's commitment to delivering modern, performance-driven training solutions. More mobile-first tools are already in development and will be released later this year, continuing the company's mission to meet learners where they are and provide the real-world support today's technicians need. To learn more, visit www.interplaylearning.com.

About Interplay Learning
Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions. Leveraging instructor-led training, online simulations, AI and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives.

Recent accolades include Fast Company's Annual List of the World's Most Innovative Companies of 2024, AHR's 2024 Innovation Award, IACET 2024 Innovation of the Year Award, NFMT 2024 Vision Awards and Forbes' 2023 America's Best Startup Employers.

Visit www.interplaylearning.com to learn more.

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SOURCE Interplay Learning