Star Refrigeration relocates Oxford branch to Reading to service growing customer base

The central and better-connected location brings the company closer to its customers to foster stronger relationships and enhance customer excellence.

READING, England, July 2, 2025 /PRNewswire/ -- Star Refrigeration are delighted to announce the relocation of their Oxford branch to new premises at Unit G, Lambs Farm Business Park in Reading, as business demand continues to grow in the South East region.

The relocation of its Oxford branch to a new, state-of-the-art facility is set to reinforce Star Refrigeration's ongoing commitment to delivering exceptional standards of service and overall customer satisfaction.

Situated directly off the M4, the new location offers better road access, excellent transport links for customers and staff and improved logistics, facilitating operational service efficiency. The strategic move also supports the company's sustainability targets by reducing engineering travel requirements and actively decreasing its corporate mileage and carbon footprint.

John Simpson, South East Regional Manager at Star Refrigeration, said, "Our strategic relocation to Reading is driven by our commitment to be closer to the heart of our customer base as demand for our services grows. This move will improve our ability to promptly meet their needs and create a better and more sustainable working environment for the Star team, reinforcing our obligation to both our customers and our staff."

The Reading branch is set to intensify its focus on planned preventative maintenance, servicing, and spare parts provision in response to the progressive demand in the area. With local management and engineering teams on standby around the clock, the branch aims to continue to provide on-site specialist support and swift resolution of breakdowns with minimum downtime.

Backed by a robust network of branches and head office support, the branch's capabilities extend to an unparalleled range of services. These include consultancy, training, on-site health and safety management, risk assessments, method statements, design and manufacturing, installation, remote monitoring, and performance optimisation of industrial refrigeration and heating systems, amongst others.

John Simpson said, "Thanks to our full suite of in-house expertise, we can provide one of the most comprehensive service offerings in the industry. This broad set up and our ability to draw on the specialised knowledge across the business guarantees that the right specialists are always on hand and can be deployed exactly when needed."

The branch's comprehensive portfolio enables customers to have all their needs met through a single point of contact. Senior members of Star's management team, with a detailed understanding of customers' specific requirements, oversee activities at each site and coordinate any potential service needs—from maintenance and system upgrades to energy management and regulatory advice. This personalised experience not only simplifies the process, allowing customers to focus on their core business activity, but also mitigates potential risks through rapid, proactive action.

Star's customer-centric approach has resulted in strong customer loyalty, with branch clients benefiting from over a decade of continued service. The Oxford branch (now relocated to Reading) consistently received high customer satisfaction ratings, averaging 10 out of 10.

Star Refrigeration's relocation is also a tactical step towards addressing the industry-wide skills shortage by accessing a broader base of engineering talent. As the UK's largest refrigeration and heating company with over 400 staff, including 130 field engineers across 11 locations, Star is dedicated to overcoming the challenges associated with the highly specialised skill demands of the sector. The transition is set to aid the company's ongoing efforts to develop future-ready talent and continue delivering value to its customers.

The company serves nearly 500 customers across the cold storage, food and beverage manufacturing, pharma, data centre, petrochemical, leisure and ice, HVAC, and district heating sectors. With national coverage in Aberdeen, Glasgow, Bellshill, Newcastle, Leeds, Manchester, Derby, Ipswich, Bristol, Reading (formerly Oxford), and London, Star Refrigeration operates as an independent contractor. Unrestricted by ties to specific manufacturers, the company delivers high-quality solutions with low life cycle costs, offering the best options available on the market today.

The branch relocation to Reading allows Star Refrigeration to maintain a highly competitive position, providing businesses with a reliable and cost-effective service customised to each individual business's needs.

To find out more information about the branch and its team, visit https://www.star-ref.co.uk/contact-star-refrigeration/reading-branch/

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SOURCE Star Refrigeration