Arize EHR Advances HopeWorks' Delivery of Integrated Mental Health and Housing Services

HopeWorks replaces aging EHR with Cantata's Arize platform to centralize communication, enable collaboration across stakeholders

LAKEWAY, Texas, May 20, 2025 /PRNewswire/ -- Cantata Health Solutions, a leading provider of technology solutions for behavioral health and human services providers, announces that HopeWorks, one of the largest homeless service providers in New Mexico, has implemented the Arize platform to improve support for clients receiving services from multiple departments. The implementation of Arize allows the staff across 10 of HopeWorks' programs to operate within a single solution, providing enhanced communication and a holistic view of all the services provided to each client. This collaborative approach has simplified workflows, empowers the full treatment team to make informed decisions, and allows staff to quickly address emerging issues or crises.

HopeWorks provides access to day shelter, housing, and mental/behavioral health services, as well as supportive services like the Psycho-Social Rehabilitation (PSR) Program and the Assertive Community Treatment (ACT) Program. The Albuquerque-based organization also opened a new Behavioral Health Center in November 2024. Arize integrates clinical, billing, medication management, and client engagement tools that HopeWorks has configured to meet the needs of each program and facility. This flexibility will also allow HopeWorks to expand the system if they add new service lines in the future.

"We have a large campus and offer many services, so we need a user-friendly, web-based platform to communicate in one place about the clients we all share," said Heidi Shultz, CEO of HopeWorks. "Arize is bringing our teams together by allowing everyone to access the same system and information, which helps boost productivity while making staff happier. We know Arize will be able to grow with us as we continue to expand our programs."

HopeWorks' previous EHR lacked collaboration tools and required extensive training just to learn the basics of how to use it. The system's limited functionality and steep learning curve lowered morale. By replacing the aging system with Arize, HopeWorks now has an EHR that staff can quickly learn to use and navigate. They can easily complete clinical documentation, share updates on client progress within their respective programs, and see the other services and treatments individuals and families receive.

"The environment in which HopeWorks operates can be very challenging, especially when each program has a different view of clients' needs and individual staff have to manage cases in isolation," said Alan Tillinghast, CEO of Cantata Health Solutions. "Arize takes a different approach, offering all stakeholders access to all appropriate data across the organization, which enhances the team's ability to support clients. This ability to configure the EHR based on what the organization needs empowers HopeWorks to improve both the quality and integration of services provided."

For more information about Cantata Health Solutions and the Arize EHR platform, please visit https://cantatahealth.com/arize-ehr/.

About Cantata Health Solutions
Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, a modern EHR designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box or can be easily configured to adapt to providers' work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives. For more information, visit https://cantatahealth.com.

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SOURCE Cantata Health Solutions