Roots Appoints P&C Industry Veteran Robin Spaulding as Head of Insurance to Drive AI Transformation
NEW YORK, May 20, 2025 /PRNewswire/ -- Roots, creator of the agentic AI platform for insurance and developer of InsurGPT™, the world's first generative AI model purpose-built for insurance, today announced the appointment of Robin Spaulding as head of insurance. With more than 30 years of deep operational, consultative, and strategic expertise across the property and casualty (P&C) industry, Spaulding brings an unparalleled blend of direct experience and forward-thinking innovation to Roots' leadership team.
In her role, Spaulding will drive the continued evolution of Roots' insurance capabilities, with a focus on helping customers modernize claims and underwriting activities, optimize operations, and accelerate AI integration across the insurance value chain. She will collaborate closely with product, engineering, and customer success teams to ensure that Roots' offerings meet the complex needs of carriers, TPAs, and brokers as they navigate digital transformation, ultimately driving sales and enhancing buyer confidence.
"We are thrilled to welcome Robin to the Roots team," said Chaz Perera, co-founder and CEO of Roots. "She's seen every angle of the insurance industry—from the frontlines of claims to the executive suite and consulting boardrooms—and brings a rare ability to translate operational insight into transformative strategy. Robin's voice will be vital as we continue to expand the possibilities of agentic AI throughout the insurance sector."
Spaulding began her career as a claims representative trainee after earning a Bachelor of Science in Business Administration from Drake University. She rose through a series of increasingly senior leadership roles across insurance carriers, third-party administrators, and a managed care company, serving as a divisional vice president of claims. She worked for years as a consultant and global insurance expert, collaborating with C-level executives on strategy projects and system implementations. She helped insurers define future-state operating models, implement new technology platforms, and integrate AI into core operations.
An advocate for continuous innovation and operational excellence, Spaulding is especially passionate about modernizing the claims value chain through intelligent automation. She holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Claims (AIC) designations and is known for her energizing mantra: "Any day that starts with a conversation about insurance is going to be a great day."
"This is an incredible time to be part of the insurance industry," said Spaulding. "AI and automation are unlocking capabilities we couldn't have imagined a decade ago, and Roots is leading the charge with the tools and vision to help insurers reimagine how work gets done. I'm honored to join a company that's so deeply committed to the industry's future."
As Roots continues to shape the future of insurance with InsurGPT™ and agentic AI, Spaulding's appointment reinforces the company's commitment to delivering operational transformation with empathy, intelligence, and unmatched domain expertise.
For more information, visit www.roots.ai.
About Roots
Roots is a leading provider of AI-powered solutions for the insurance industry. The company's agentic AI platform enables insurers to transform their operations with unmatched accuracy and speed. Roots' pre-trained, insurance-specific AI, InsurGPT™, delivers rapid time-to-value, measured in weeks, not months. Used by three of the top five P&C carriers and three of the top ten brokers, Roots enables brands to liberate their teams from complex workflows, allowing them to focus on what truly matters, delighting customers with superior service and care. For more information, visit www.roots.ai.
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SOURCE Roots