Axiom Cloud Streamlines Proactive Refrigeration Management with Enhanced Customer Portal and CMMS/RTS Integrations

Axiom's new portal enables managers and technicians to proactively address refrigerant leaks, maintenance issues, and energy opportunities while seamlessly connecting existing CMMS and RTS systems

SAN JOSE, Calif., Sept. 23, 2025 /PRNewswire/ -- Axiom Cloud, provider of the leading AI-powered refrigeration management platform for multi-site retail grocery and cold storage companies, today announced its next-generation Customer Web Portal. The new platform simplifies and streamlines how customers predictively diagnose, understand, batch, prioritize, dispatch, and document issues such as refrigeration leaks. The modern platform also includes integrations with leading Computerized Maintenance Management Systems (CMMS) and Refrigerant Tracking Systems (RTS), and it is natively built for both desktop and mobile.

This solution tackles a critical industry problem: leak management, maintenance, and energy efficiency are typically managed reactively today, with grocery retailers and cold storage operators receiving thousands of temperature alarms monthly, but they are forced to ignore 98% of them due to the overwhelming volume and lack of actionable guidance. To make matters worse, alarms must then be translated into work orders using a separate work-order management system, and refrigerant leaks must be properly documented in a separate Refrigerant Tracking System. For many, translating alarms into action involves manual data entry into multiple disparate systems in order to convert an alarm into a repair, and then properly document it to maintain regulatory compliance (documentation is especially important for refrigerant leaks).

This reflects a broader industry challenge where operational infrastructure, from CMMS platforms to refrigeration controllers to data management systems, has become too expensive and disruptive to replace. Even if users are unhappy with their infrastructure, companies have invested millions in these interconnected systems and built entire workflows around them with the goal of increasing operating efficiencies. Investors and leadership prefer to avoid the pain and expense of ripping and replacing prior infrastructure investments.

To address the realities many of its retail grocery and cold storage operators face, Axiom's next-generation Customer Web Portal is designed to integrate with existing CMMS and RTS infrastructure while dramatically simplifying the process of converting insights into actions. The platform enables users to see all open anomalies for each site and identify which issues can be resolved remotely without dispatching a service technician. It intelligently batches and triages remaining anomalies into prioritized site visit lists, while providing real-time status updates for each issue. Users can access all real-time and historical sensor data from any site with a single click and export data seamlessly to existing CMMS/RTS systems.

This next-generation Customer Web Portal is designed to build upon the significant operational improvements that Axiom has already delivered: in the first half of 2025, all of Axiom's customers achieved a 71% "timely resolution rate" for all AI-diagnosed predictive anomalies that Axiom sent, with a subset of issues typically being resolved remotely without dispatching technicians. The platform eliminates many night and weekend emergency calls, reducing both overtime costs and technician burnout.

"The refrigeration industry has been drowning in data but starving for action," said Amrit Robbins, CEO of Axiom Cloud. "Our customers needed help prioritizing what matters most and seamless integration with workflows that they already rely on. This next-generation customer web portal delivers both without requiring customers to replace any existing infrastructure."

Axiom's enhanced Customer Web Portal features a data-driven 'Recommended Batching and Prioritization' that converts hundreds of monthly insights into clear, prioritized action plans. The system tells maintenance teams exactly which store to visit first and precisely what actions to take upon arrival. Geographic visualization enables efficient technician routing by batching nearby issues, while live sensor data provides real-time visibility across all assets and locations.

The CMMS integrations automatically generate work orders that include urgency rankings, financial impact estimates, visual data evidence, root cause analysis in plain English, and specific action steps – everything needed to minimize callbacks and increase first-time fix rates. The platform integrates with existing refrigeration controllers, data connections, CMMS platforms, and RTS solutions.

For compliance-critical operations like refrigerant leak management, Axiom's new Customer Web Portal includes industry-leading Automatic Leak Detection (ALD) to detect the leak early, automated dispatch of a service call via the existing CMMS to address the leak (at the customer's discretion), and automatic export of data to the existing RTS for documentation/reporting requirements (also at the customer's discretion). Customers receive required ALD compliance reports for the EPA, CARB, NY RMP, and other state regulatory authorities across all applicable sites. By eliminating manual steps in multiple disparate platforms, Axiom enables customers to streamline the entire leak response process and avoid regulatory scrutiny (for example, missing a leak repair or manual leak inspection deadline by 1 day can trigger $57,000 in daily fines from the EPA).

"We're not selling data visibility or insights, we're selling measurable business outcomes," said Robbins. "Our AI doesn't just identify problems; it also intelligently batches/prioritizes them and provides step-by-step roadmaps to solve them, including instructions that help even junior technicians succeed on their first visit."

About Axiom Cloud: Axiom Cloud is the AI-driven refrigeration management platform, helping multisite retail grocery and cold storage companies transform their most critical operations. Its specialized AI analyzes data from refrigeration controllers to detect leaks weeks before they become emergencies, predict maintenance needs, and optimize energy consumption, all without requiring new hardware.

Trained on over 1,200 site-years of refrigeration operations and 80,000+ labeled system anomalies, Axiom's AI delivers measurable business outcomes rather than just data visibility. The platform integrates seamlessly with existing infrastructure and is recognized by both the EPA and CARB as compliant with automatic leak detection requirements.

Founded in 2020 and based in San Jose, Axiom Cloud is backed by Blue Bear Capital, Leadout Capital, Vela Partners, Toshiba Tec, and WindSail Capital. Visit: axiomcloud.ai.

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SOURCE Axiom Cloud