boost.ai and SwitchThink Partner, Delivering Credit Union-Ready GenAI Agents for SwitchThink Clients

This new partnership allows SwitchThink to offer its credit union clients a secure, affordable AI solution for enhanced customer service

BOSTON, June 10, 2025 /PRNewswire/ -- boost.ai, a leading provider of conversational AI (CAI) for enterprises in regulated industries and SwitchThink Solutions, the leading provider of cloud-based services for credit unions using Corelation's KeyStone core processing platform, today announced a new partnership to offer an innovative AI-powered virtual assistant solution that is purpose-built for the credit union industry. The new solution, SwitchThink AI Assist, is powered by the boost.ai advanced conversational AI platform and will enable credit unions to deliver 24/7 support for credit union members, streamline member service options, and improve overall member engagement while simultaneously delivering operating efficiencies.

The partnership serves as a key expansion into enterprise-class conversational AI for SwitchThink, a trusted provider of innovative solutions for more than 150 credit unions across the U.S. boost.ai's superior technology, coupled with SwitchThink's conversational AI designers and intimate understanding of KeyStone's architecture, will bring conversational AI to credit unions in a fully-managed subscription model that is easy to adopt, reliable and affordable. Designed specifically for easy integration with credit unions using the KeyStone core, the solution will be fully optimized to align with the unique workflows and service needs of these institutions.

Outstanding customer service has long been a competitive advantage with credit unions, and many are finding that AI is the key to unlocking the next level of service. However, as with any new technology, risk and cost are top priorities for credit unions operating in a highly regulated industry. Earlier, Desert Financial Credit Union partnered with boost.ai and SwitchThink Solutions, to successfully launch its virtual voice agent to its 483,000+ members. Today, Desert Financial's virtual agent is successfully handling over 29,000 calls per month without agent involvement, proving the benefit conversational AI can have to a credit union's bottom line. The SwitchThink AI Assist solution suite is built upon that proven model.

"AI has emerged as a key differentiator to accelerate growth, but for credit unions, avoiding risky AI implementations is crucial. Mishaps can lead enterprises to fall further behind the competition, and more importantly, cause damage to their members," said Chase Tarkenton, SVP & General Manager at boost.ai. "We recognize the importance of security and compliance, especially when it comes to emerging technology such as AI, and have developed a platform that demonstrates this in every member interaction. Now SwitchThink will be able to offer customers access to a conversational AI solution that delivers results within weeks of implementation, improving their customer experience without asking them to take on unnecessary risk."

"Our clients recognize the value enterprise AI can bring to their organizations, but cutting through the hype to find the right partner to deliver a secure, compliant member experience can prove challenging. That, coupled with the need to attract and retain conversational AI talent to build, maintain and evolve their virtual agents, has complicated implementations," said Scott Butler, CEO at SwitchThink Solutions. "Marrying boost.ai's proven platform and shared commitment to modern, seamless member experiences with SwitchThink's experts in credit union operations, conversational design and the power of the KeyStone application will provide our clients a speedier time-to-market and a more cost-efficient approach to achieving their desired ROI."

To learn more about this partnership, and the benefits to credit unions across the U.S., please visit: www.switchthink.com/ai-assist-artificial-intelligence.

About boost.ai
boost.ai delivers AI that makes the human connection better, built by and for real people and real interactions. Our platform features sophisticated technology that seamlessly blends conversational and generative AI, enabling deeply personalized and outstanding customer experiences. With low-code solutions that plug right in, boost.ai is ready to support today's needs - and built to scale for tomorrow's growth. Unmatched security features ensure reliability for the world's biggest and most regulated brands including Credit Union of Colorado, Schibsted, Storebrand, and more. boost.ai is recognized in Gartner's 2023 Magic Quadrant™ for Enterprise Conversational AI Platforms. Learn more at boost.ai.

About SwitchThink Solutions
SwitchThink Solutions is an IT services CUSO formed in partnership with Corelation. As credit union professionals dedicated to optimizing and expanding KeyStone's capabilities for its clients, SwitchThink has developed deep domain expertise in the areas of conversion, development, cloud hosting, and operational best practices. Clients leverage the company's knowledge to unlock new strategic possibilities through performance improvement and rapid innovation.

Services include managed and infrastructure cloud solutions; disaster recovery as a service; development and consulting services; and conversion support services, all specifically designed for credit unions. Whether for an existing KeyStone user or one preparing for implementation, SwitchThink experts help rapidly apply the transformational powers of KeyStone and cloud computing. Rethink what's possible with SwitchThink. Visit switchthink.com.

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SOURCE boost.ai