From automated transfers to algorithmic lending: AI bankers reshape finance

The financial sector, traditionally regarded as more conservative than other industries, is actively expanding the application of artificial intelligence (AI) to improve customer convenience, according to industry officials Tuesday. With banks broadening their use of AI, essential services such as transfers, debt workout support, credit limit checks and loan evaluations are becoming more and more accessible, they said. KakaoBank, the country’s largest internet-only bank, became the first domestic financial institution to introduce generative AI-powered money transfers. The new feature, released Monday, lets customers send money by simply engaging in a natural conversation with AI — similar to interacting with ChatGPT. The service effectively simplifies the multi-step process of entering the bank name, account number and transfer amount into a single spoken command. If the recipient has a recent transfer record, users can simply mention their name, and when a nickname is saved, even related phrases like “mom” or “dad” will facilitate the transfer. KakaoBank plans to further apWeiter zum vollständigen Artikel bei Korea Times Weiter zum vollständigen Artikel bei Korea Times