Zendesk's Global Impact Report Highlights AI Support for Nonprofits, Environmental Sustainability, and Workplace Belonging

SAN FRANCISCO, Oct. 1, 2025 /PRNewswire/ -- Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals to drive positive social impact and advance technology for good. The report emphasizes Zendesk's commitment to helping nonprofits leverage AI to enhance customer experiences, its progress in environmental sustainability, and efforts to foster workplace belonging through partnerships and volunteering.

"We believe everyone should have access to the latest AI advancements to deliver fast, effective customer service," said Kelly Orleans, director of social impact at Zendesk. "Bringing AI to underserved communities reflects our commitment to equity and opportunity, ensuring innovation empowers all. With our sixth Global Impact Report, we renew our pledge to be a force for good, building trust and driving positive change for society and our company's success. We know these efforts drive business value, mitigate risk, and are important to our customers."

Expanding AI for Service Access for Nonprofits
Zendesk has donated $13.5 million in software through its Tech for Good program to over 140 nonprofits worldwide, enabling them to better serve their communities and amplify their impact. Zendesk AI has helped these partners enhance customer support by automating and prioritizing requests. One notable social impact partner, the International Rescue Committee's Center for Economic Opportunity, which provides affordable loans to those affected by conflict and disaster, has delivered faster, more efficient service to its customers.

"Since early 2024, we've transformed our customer service operations with Zendesk AI. Zendesk's language detection and translation features have also expanded our capacity to support clients from over 90 countries of origin," said Terrence Chan, systems admin of IRC's Center for Economic Opportunity.

In total, Tech for Good resolved over 1.1 million support queries in 2024 and empowered graduates of Agents of Change, a workforce development initiative, to significantly increase their earnings in customer service careers.

Advancing Environmental Sustainability Commitments
In 2024, Zendesk made great strides in its environmental commitments aligned with science-based targets and continues reducing its carbon footprint by making more sustainable choices every day. The company sourced renewable energy across its offices and announced the integration of sustainability clauses into supplier contracts due to the need for strong partnerships between customers and suppliers to enhance business' operational efficiency and resilience.

Driving Impact Through Community Service & Donations
Over the past year, the Zendesk Foundation and Zendesk employees donated more than $2 million to nonprofits worldwide. More than 730 employees volunteered over 6,300 hours to support over 90 global organizations. In October 2024, Zendesk hosted 31 in-person and virtual events during Social Impact Week across 12 of its offices, where its employees volunteered over 1,000 hours to give back to a range of causes and nonprofits.

Workplaces Where Everyone Thrives
Zendesk deepened its investment in fostering a culture of belonging by expanding access to professional development opportunities, which strengthened employee networks, strengthened AI innovation, and reinforced compliance practices. Zendesk continued partnerships with organizations, such as Disability:IN, to ensure workplace experiences are accessible to all employees.

"Our commitment to responsible business at Zendesk is key to who we've always been," said Dr. Tiph Turpin, vice president of global communications and social impact, and president, Zendesk Foundation. "It's grounded in our mission to power exceptional service for every person on the planet. We listen closely to our employees, customers, and community partners, and we act with purpose to create meaningful impact — through both our AI powered products and our presence. These initiatives are important to our customers and we take pride in meeting or exceeding their expectations for our progress."

Discover Zendesk's journey toward a more sustainable future in its Global Impact Report.

About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.

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SOURCE Zendesk, Inc.