Accela® and Citrus County, Florida Partner to Deliver Modern, Citizen-Centric Government Services
SAN RAMON, Calif., July 23, 2025 /PRNewswire/ -- Accela®, a leading provider of cloud solutions for government, is proud to announce the successful implementation of the Accela Civic Platform ® by Citrus County, Florida. The County has launched Accela solutions to streamline permitting, licensing, and other essential services, delivering faster, more accessible, and more transparent experiences for residents and businesses.
Citrus County's rollout of the Accela Civic Platform has been met with enthusiastic adoption by staff and strong early feedback from the community. The County's internal teams quickly embraced the Civic Platform, citing its ease of use and seamless integration into existing workflows. The implementation has already resulted in improved operational efficiency and a more responsive service model for citizens.
"We've been incredibly pleased with how smoothly our staff transitioned to Accela," said Sam Acosta, Building Official for Citrus County. "The system is intuitive, and the feedback from our residents and business owners has been overwhelmingly positive. We're proud of how well we've been able to roll this out to the community."
Citrus County's implementation spans multiple departments and is already helping to reduce processing times and improve the overall user experience. "Our primary focus is to be customer service oriented. Accela really improved our ability to process permits faster. They're the gold standard, especially in the state of Florida," said Eric Landon, Growth Management Director, Citrus County.
To support the transition, Citrus County has introduced several training resources including an 'Accela 101' class taught by staff, a concierge service for one-on-one assistance, and a growing library of YouTube videos for self-study. These resources ensure that users are well-equipped to navigate the new system and maximize its benefits.
"Citrus County exemplifies what is possible when a government agency leads with innovation and a deep commitment to its community," said Jonathon Knight, Chief Operating Officer of Accela. "Their unwavering focus on the success of this initiative, combined with a strong emphasis on citizen engagement, staff adoption, and operational efficiency, has established this launch as a benchmark for excellence in digital government transformation."
Accela looks forward to continuing its partnership with Citrus County as the County expands its digital services and deepens its engagement with residents and businesses.
For media inquiries, please contact:
Media@accela.com
About Accela®
Accela® is a leading provider of cloud-based software solutions, empowering local and state governments to drive efficiency and modernization. Accela offers both a configurable platform and out-of-the-box civic applications for core processes including, but not limited to, permitting, licensing, and code enforcement. Accela assists agencies in streamlining workflows, reducing manual tasks, and improving service delivery. With a commitment to end-to-end support, Accela is a trusted partner to over 600 agencies and jurisdictions worldwide. For more information, please visit www.accela.com.
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SOURCE Accela