Experity Launches Care Agent: The First Clinical Intelligence Solution for Urgent Care

Consumers and urgent care employees can now communicate and collaborate with zero friction, using the most evolved iteration of patient engagement

CHICAGO, July 23, 2025 /PRNewswire/ -- Experity, the leading on-demand healthcare solution provider serving 22 of the 25 largest enterprise urgent care organizations in the U.S., today announced the launch of Experity Care Agent, the industry's first clinical intelligence solution designed to put urgent care consumers in control of their healthcare. Utilizing data, analytics, and AI to redefine how patients interact with clinics, Care Agent facilitates the entire care journey while maintaining each clinic's unique voice and brand identity.

"To attract and retain patients, urgent care organizations must focus on personalizing engagement and guiding individuals toward customized health outcomes," said Adrian Agostini, CRO at Experity. "Today's generation of consumers want to be actively involved in addressing their health needs and Experity Care Agent literally puts urgent care in the palm of their hand."

According to Forrester, healthcare organizations are focused on a top initiative in 2025: Implementing technologies that improve patient experiences, support care virtually, and enable clinic decision-making for personalized medicine. Experity Care Agent is the only solution on the market that solves for each of these operational needs as a standalone product.

"At Community Care Partners, enhancing the patient experience through technology is a continuous priority," said Erica Hauser, President at Community Care Partners. "We are always exploring and adopting innovative solutions that streamline the entire patient journey—starting from pre-arrival and continuing through to post-visit follow-up—ensuring a seamless, efficient experience at every touchpoint."

Experity Care Agent goes far beyond generic healthcare chatbots. With a dual-channel communication approach, it functions using mobile messaging (SMS/RCS) for smart registration, and secure web chat for all substantive interactions including triage assessments, discharge notes, payment collections, and care reminders. This proprietary architecture invented by Experity is HIPAA compliant.

As an emerging leader in urgent care clinical intelligence, these are the top reasons why urgent cares benefit from using Experity Care Agent:

• Intelligent skills architecture: Modular capabilities span pre-visit preparation, real-time assistance, and post-visit follow-up that can be customized to each clinics' specific needs
• White-labeled brand experience: Patients interact with their clinic's brand and voice, not a third-party platform
• Clinical integration: Deep integration with EMR and practice management systems ensures continuity of care information
• Compliance-first design: HIPAA-compliant dual-channel approach uses mobile messaging for notifications and secure web chat for PHI-related interactions

"Experity Care Agent represents healthcare's first patient-centric platform ecosystem," said Jonathan Moss, EVP of Growth and Operations at Experity. "Our current patient engagement solutions already demonstrate the power of this approach. Clinics are seeing 5.7 additional visits per day on average."

"We envision Care Agent as an expansive, intelligent platform hosting an evolving catalog of skills that intersect every touchpoint in the patient journey," said Ian Lyman, SVP of Consumer Strategy and Innovation at Experity. "This approach lets Care Agent deliver value on multiple levels by eliminating friction, driving operational efficiencies, unlocking new revenue streams and service offerings, and enhancing the patient experience.  The real transformation isn't just about metrics. It's about creating capacity by making complexity disappear, so providers can focus on what they do best: Caring for patients."

Experity Care Agent has launched with core skills including digital discharge document delivery and lab results communication, with additional dynamic capabilities planned throughout 2025 and 2026. The platform's marketplace model allows clinics to select and activate skills that align with their specific operational needs and growth strategies.

In addition to its Care Agent, Experity announced its AI-driven Partner Ecosystem earlier this year and is on pace to release AI Insurance Matching and AI Scribe before year end. With the goal of expanding urgent care staff impact, Experity believes AI is the force multiplier behind every administrator, provider, and employee who can now focus on the real human connections that heal people.

For more information about AI in urgent care, listen to Experity's all-new podcast Dx: The Podcast on Spotify or visit experityhealth.com.

About Experity  
Experity is the leading software and services provider for the U.S. urgent care market, delivering an AI-driven platform that includes electronic medical records, practice management, patient engagement, revenue cycle management/billing, teleradiology, and business intelligence. To support its core business, Experity also owns and operates Urgent Care Consultants and OnePACS, a prominent radiology picture archiving and communications system (PACS). Nearly 50% of urgent care centers nationwide rely on Experity's solutions to support their growth in the dynamic healthcare market. With a purpose to drive the patient-centered healthcare revolution, Experity empowers providers to deliver high-quality, high-velocity healthcare and meet the needs of today's patients. Backed by GTCR, Experity is committed to revolutionizing on-demand healthcare. For more information, visit experityhealth.com. 

Media Contact:  
Mari Klotzbach, Experity
mari.klotzbach@experityhealth.com

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SOURCE Experity