Incognia Partners with Delivery Hero Brands to Tackle Consumer Fraud at Scale

Global Delivery Platform Sees over 7X ROI and Realizes Significant Fraud Savings with Next-Gen Identity Solution

SAN JOSE, June 4, 2025 /PRNewswire/ -- Incognia, a pioneer in next-generation identity solutions, is announcing a new partnership with Delivery Hero SE ("Delivery Hero", "the Company" or "the Group"), the world's leading local delivery platform to detect and prevent fraud, while ensuring a seamless experience for customers. After testing Incognia's fraud prevention signal in all major regions globally and achieving 7x return on investment, six Delivery Hero brands are now supported by Incognia's solution.

"Incognia's deep understanding of delivery fraud made a significant impact on our fraud prevention strategy," said Philipp Merker, Director Global Fintech Fraud at Delivery Hero. "Incognia's precise risk intelligence helped us cut fraud losses significantly while maintaining a frictionless experience for trusted customers. More than just a solution, Incognia has been a true partner—collaborating closely with our team to fine-tune detection strategies and maximize results."

Fraud is hitting gig economy platforms harder than ever with bad actors scaling tactics like promo and refund abuse to exploit systems and drain revenue. Incognia's Gig Economy Fraud Report found refund abuse and promotion abuse each represented almost half of all consumer fraud in 2024.

"These issues don't just cost money—they disrupt operations and put strain on legitimate users," said André Ferraz, Co-founder and CEO at Incognia. "To stay ahead of issues and deliver the seamless user experience that consumers expect, innovators in the space, like Delivery Hero, are doubling down on smarter fraud prevention strategies that stop abuse without adding friction for users. Incognia is committed to being a trusted partner to solve all major fraud types for multi-sided gig economy platforms, so that brands are better protected and consumer data is safe."

Incognia, which supports over half of the largest food delivery and ride-hailing companies globally, combines device identity, tampering detection, and advanced location intelligence to deliver a powerful real-time risk signal. By flagging risky behaviors early, Incognia ID, a breakthrough in digital identity that redefines how platforms identify users and stop fraud, ensures fraudsters can't return, preventing future losses and protecting the platform's trusted users.

Beyond the gig economy, Incognia supports global companies across mobility, marketplaces and finance. Incognia ID delivers a 17x performance improvement over leading facial recognition systems, and enables platforms to identify users across devices, accounts, and locations with unprecedented reliability. Its technology delivers 99.999999% identification accuracy and drives an average 6X ROI for its customers.

For more information, visit www.incognia.com.

About Incognia
Incognia is the pioneer in next-generation identity solutions that delivers secure and seamless digital experiences. Its flagship product, Incognia ID, combines advanced device recognition, location intelligence, and app security checks to power precise fraud prevention and frictionless user verification. With customizable risk assessment and actionable insights, Incognia helps gig economy, marketplace, and financial services companies protect their reputation, retain users, and drive revenue.

About Delivery Hero
Delivery Hero is the world's leading local delivery platform, operating its service in around 70 countries across Asia, Europe, Latin America, the Middle East and Africa. The Company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. For more information, please visit www.deliveryhero.com.

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SOURCE Incognia