Customer backlash intensifies over Coupang data breach

Kang Ji-eun, 38, an office worker in Seoul, is absolutely furious over the Coupang data breach. “This is not some small operational glitch, but an institutional failure affecting customers’ personal life,” Kang said. “Coupang just let it happen? The fact that they’re saying ‘payment information is safe’ is far from reassuring. If that information is safe, why didn’t they have something to protect against the data breach? It makes no sense. I just don’t trust the platform anymore.” She also said Coupang should offer real, substantial compensation. “I don’t want excuses or apologies or meaningless promises. I want to see them take responsibility. Concrete responsibility.” What makes Kang even more frustrated is that she still has to use the overnight delivery services. “My elementary school children need school supplies and I sometimes need household goods too. I’m seriously thinking about finding another platform that can meet my needs. I will watch how Coupang responds closely.” Lee Min-soo, 35, said he is angry because Coupang deliberately downplayed theWeiter zum vollständigen Artikel bei Korea Times Weiter zum vollständigen Artikel bei Korea Times