NJM Insurance Group Recognized for "Outstanding Claims Experience" Eight Years in a Row

WEST TRENTON, N.J., Oct. 1, 2025 /PRNewswire/ -- NJM Insurance Group (NJM) has been certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for Personal Lines customers. For the eighth year in a row, this prestigious designation recognizes NJM's unwavering commitment to serving auto policyholders with quality and reliability.

"The J.D. Power certification highlights NJM's dedication to meeting the needs and expectations of our policyholders," said Carol Voorhees, NJM President and CEO. "We keep service at the forefront of our organization and are honored to be certified once again for our ongoing commitment to customer experience."

Eligibility for the J.D. Power Auto Claims Certification Program℠ involves a rigorous independent audit of the claims process, including a survey of recent claimants and an evaluation of an insurer's performance across all key areas of the claims process. The audit and claims evaluation resulted in NJM satisfying 66 out of 68 evaluation metrics — a 97% success rate, well above the minimum requirement of 80%.

NJM has continued to enhance the claims experience since first qualifying for the J.D. Power Auto Claims Certification in 2018. New features to streamline the online claims process include allowing claimants to identify their repair shops and set up temporary rentals simultaneously.

This is the second auto insurance claims recognition NJM has received from J.D. Power this year. In June, NJM was ranked #1 in the Mid-Atlantic Region in the J.D. Power 2025 U.S. Auto Insurance Study℠ (AIS). The AIS measured customers' satisfaction with their auto insurance based on (in order of importance): level of trust; price for coverage; people; ease of doing business; product/coverage offerings; problem resolution; and digital channels. NJM scored 721 on a 1,000-point scale, achieving 65 points higher than the regional average.

About NJM Insurance Group

Founded in 1913, NJM is among the Mid-Atlantic region's leading property and casualty insurers and has maintained AM Best's Financial Strength Rating of A or higher for over 89 years. The Company operates in a mutual fashion for the exclusive benefit of its policyholders and is consistently recognized for its award-winning customer service, superior claims handling, and overall customer satisfaction. NJM's personal insurance products are available direct to consumers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. The Company also works with a preferred network of independent agents to deliver business insurance in Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania. Visit njm.com to learn more.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

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SOURCE NJM Insurance Group