Citadel Credit Union Earns Great Place to Work Certification for the 7th Year, Underscoring Commitment to Employee Experience and Leadership Excellence

EXTON, Pa., Oct. 16, 2025 /PRNewswire/ -- Citadel Credit Union is proud to announce it has been officially Certified by Great Place to Work for the seventh year, reaffirming its long-standing commitment to a culture where employees thrive. The recognition also reflects the continued progress made under President and CEO Bill Brown, who celebrates his second anniversary leading the organization this month and has prioritized elevating the employee experience and strengthening Citadel's people-first mission. 

"This recognition reflects the heart of who we are," said Brown. "Our employees bring passion and care to everything they do — for our members, our communities, and for one another. As we move forward, my focus is ensuring Citadel remains a place where every employee feels valued, supported, and proud to belong."

Citadel's Great Place to Work survey results underscore a culture rooted in collaboration, trust, and inclusion.

• Camaraderie: Camaraderie was the highest scoring category in the Great Place to Work survey, reflecting the strong teamwork and mutual respect that make Citadel more than just a workplace.
  
  
• Safety & Inclusion: For the seventh year, employees rated physical safety and fairness, highlighting the organization's culture of respect and care.
  
  
• Welcoming Culture: New employees report feeling welcomed when joining Citadel, reinforcing its family-like environment and approachable leadership.

"What makes Citadel truly special is our sense of connection," said Melanie Culbertson, Vice President of Human Resources. "Our team's feedback shows that employees see Citadel as more than a workplace — it's a community built on camaraderie, collaboration, and care. As Citadel continues to grow, our culture grows stronger, guided by our shared purpose and people-first values."

At Citadel, employees are supported through programs that promote well-being, professional growth, and community impact. From enhanced leave and comprehensive wellness initiatives to recognition programs like Applause and Member Excellence Award, Citadel continually invests in employee experience. Through Citadel Cares, team members engage in volunteerism and philanthropy focused on four key pillars: financial literacy, education, community & economic development, and health & wellness.

These commitments have earned Citadel an employee satisfaction rate of 89%, far exceeding the 57% national benchmark for U.S. companies. The results mirror Citadel's dedication to fostering transparency, growth, and belonging — core to its mission of helping families, businesses, and communities build financial strength.

Citadel Credit Union is Hiring
Looking to grow your career at a company that puts people first? Visit
CitadelBanking.com/Careers.

About Citadel Credit Union
Citadel Credit Union is a not-for-profit, member-owned financial institution that provides banking, investments, and insurance services to more than 275,000 members. At $6.5 billion in assets, it is one of the Greater Philadelphia area's largest credit unions, proudly serving residents of Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties. Citadel is recognized as a Newsweek and Plant-A Insights Group 2024 America's Best Regional Banks and Credit Unions, and a seven-time certified Great Place to Work. For more information, visit CitadelBanking.com.

About Great Place to Work Certification
Great Place to Work Certification is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience—specifically, how consistently they experience a high-trust, inclusive workplace. Every year, more than 10,000 companies across 60 countries apply to become Great Place to Work-Certified. Learn more at greatplacetowork.com.

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SOURCE Citadel Credit Union