Tesla Korea’s weak after-sales service catches flak

Tesla Korea has come under criticism for its poor after-sales service system and infrastructure, as the carmaker reportedly does not take appropriate countermeasures against repeated errors from its battery management system (BMS), according to data and experts Tuesday. The U.S. electric vehicle (EV) maker is being urged to invest more in expanding relevant service infrastructures across the nation, as its sales are rapidly increasing due to the strong popularity of its Model Y electric SUV. According to data from the Korea Automobile Importers and Distributors Association (KAIDA), Tesla was the nation’s top-selling overseas auto brand for three consecutive months starting in July. The carmaker sold 9,069 EVs in September alone, outperforming electric models from strong competitors such as BMW Korea and Mercedes-Benz Korea by a wide margin. However, Tesla Korea is still seen as a “much less reliable” carmaker in terms of its after-sales system when compared to BMW and Mercedes-Benz, experts said. Data from the office of Rep. Park Yong-kab of the ruling Democratic Party of Korea shoWeiter zum vollständigen Artikel bei Korea Times Weiter zum vollständigen Artikel bei Korea Times